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Parts Specialist

Company: MacQueen Equipment Group
Location: Saint Paul
Posted on: September 21, 2022

Job Description:

About MacQueenFrom small beginnings back in 1961, MacQueen evolved to what it is today: the premier dealer, supplier, and partner to private companies and municipalities throughout the Midwest. With over a dozen locations, we service cities, towns, and businesses by providing the street sweepers, sewer cleaners, garbage trucks, snow removal equipment and vacuum excavators that keep communities functional, clean, and safe.In 2016, MacQueen became an authorized Pierce fire truck dealer, and MacQueen Emergency was born. Today we sell, service, and support fire apparatus and other life-saving emergency equipment for fire departments across our territory. We also acquired two long-standing companies - Bell Equipment and 5 Alarm - to bolster our network.MacQueen is growing, and we're looking for qualified job seekers to grow with us. We offer a family-first, flexible environment with ample opportunities for professional development.At MacQueen, we make work play. We tackle complex challenges, work hard, high-five and celebrate. We're risk-takers, fast learners, and trailblazers. We pride ourselves on integrity and work to improve the lives of everyone who dedicates their talents to our company. Together, we're redefining an industry in desperate need of a shakeup.SummaryThe Parts Specialist is responsible for handling parts and inventory responsibilities while maintaining a high level of customer satisfaction. Essential Duties and Responsibilities include the following. Other duties may be assigned.Works with Manager/Supervisor to ensure and monitor the department's compliance with all safety and environmental health guidelines.Effectively coordinates Parts orders to end-users and the Service department daily to meet department goals through prioritization of work and appropriate placement of orders.Sources parts needed for repairs and orders including for service, stock and customer direct. Ensures parts, warranty parts & cores are returned to parts department within 2 daysCompletes Branch level Inventory tasks including but not limited to: Shipping/Receiving, inventory stocking, cycle countingParts support responsibilities - inventory control, parts training, pricing acumen, purchasing, supply chain understanding, customer experience, etc.Build supportive relationships with all departmental and functional leaders. Help them with information, advice, support, perspective and analysis.Maintain excellent relationships and reputation with key suppliers and other manufacturers we represent. Supervisory ResponsibilitiesThis position has no supervisory responsibilities

Qualifications & CompetenciesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. SystemsFunctional knowledge of key operating systems: CDK, MS 365Functional knowledge of critical product applicationsFunctional knowledge of phone system and ability to manage customers through itFunctional capability with Microsoft Office suite of applicationsTechnicalFunctional knowledge of primary productsFunctional knowledge of key product systems and components in relation to potential repair requirementsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.InterpersonalAbility to develop and maintain healthy relationships with Technicians and support employeesAbility to develop and maintain healthy relationships with customers and effectively resolves any service-related disputesEffectively communicate in various environments and settings through multiple channelsLeadershipCreate safe, positive work environment for employees.Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formBusiness AcumenAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.Understanding of interdepartmental relationships and can manage outcomes across departmentsUnderstanding of financial performance inputs and familiarization with financial definitions: GM, OpEx, OpInc & EBITDAKey Performance MetricsRecordable Incident RateCycle Count completionInventory AdjustmentsNPSQuote AccuracyEducation and/or ExperienceHigh School diploma or equivalent with 2-year Technical degree preferred1+ years direct industry experience or 3+ years industry experience in a related industry Acceptable level of safety, rework, productivity in prior roles Internal ApplicantsCertificates, Licenses, RegistrationsForklift Operators LicensePhysical DemandsThe physical demands described here are representative of those that mustbe met by an employee to successfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this Job, the employee is regularly required to stand; walk; usehands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee isoccasionally required to climb or balance; stoop, kneel, crouch, or crawl and taste or smell. Theemployee is frequently required to sit. The employee must frequently lift and /or move up to 50pounds. Specific vision abilities required by this job include close vision, distance vision, colorvision, peripheral vision, depth perception and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative ofthose an employee encounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the essentialfunctions.While performing the duties of this Job, the employee is regularly exposed to moving mechanicalparts. The employee is occasionally exposed to high, precarious places; fumes or airborneparticles; outside weather conditions and vibration. The employee is occasionally exposed towet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk ofelectrical shock. The noise level in the work environment is occasionally loud.MacQueen is an Equal Opportunity/Affirmative Action Employer. PM18PI190804149

Keywords: MacQueen Equipment Group, St. Paul , Parts Specialist, Other , Saint Paul, Minnesota

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