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Ambulance Dispatcher

Company: Fairview Health Services
Location: Saint Paul
Posted on: August 7, 2022

Job Description:

The Dispatcher coordinates transportation to all groups and persons involved in emergency and nonemergency medical response and care. Completes data entry of customer information in CAD system to ensure accurate patient and billing information. Holds a regularly scheduled CAD 1 position. Functions as a leader within the center, acting as the last voice in decision making, in the absence of management. Displays a high degree of proficiency and consistency in all communication Center functions. -This is for a casual position (working at least 2 shifts a month)Must be available for training working full time hoursLocated in East St Paul -

Responsibilities/Job Description:
Situational Awareness: Know and monitor the location and status of all active units as well as current and future system status and requests awaiting service.Call Intake: Receive calls from multiple sources, including 911 Dispatch Centers, Hospitals, Skilled Nursing Facilities, Patients, Clinics and others. Obtain and accurately enter required information regarding transport requests in a timely manner. Accurately triage and prioritize requests based on policies.Dispatching: Coordinate and prioritize transportation utilizing the most appropriate resources for 911 calls, as well as Emergent, Non-Emergent and Pre-scheduled requests. Accurately deploy resources per policies. Manage deployment and system status for greatest efficiency and coverage.Communications Systems: Monitor all radio channels, phone systems and other utilized methods of communications. Accurately handle all information and requests from the various communications systems in a timely manner.Multitasking: Receive multiple audible and visual inputs simultaneously. Accurately and efficiently prioritize and handle each piece of information received with minimal delay.Geographic Knowledge: Be familiar with major roadways, cities, hospital locations, ambulance base locations, and common distances within the Metro area. Able to read and comprehend maps.Knows common compass directions and can relate them to the geographic area.Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards.Actively participates in creating and implementing improvements. -

Required -Education: High School DiplomaLicense/Certification/Registration: Emergency Medical Dispatcher within 3 months of hireCPR Certification (AHA/Red Cross) - -Preferred -Experience: 6 months of EMS or Public SafetyLicense/Certification/Registration: NREMT

Keywords: Fairview Health Services, St. Paul , Ambulance Dispatcher, Other , Saint Paul, Minnesota

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