Inside Sales Representative - Bilingual Mandarin/ Cantonese- Sysco
Company: SYSCO
Location: Saint Paul
Posted on: August 4, 2022
Job Description:
Company:
US0103 Sysco Asian Foods, Inc.
Zip Code:
55117
Minimum Level of Education:
High School or Equivalent
Employment Type:
Full Time
Travel Percentage:
0
General Summary :
This is a Sales & Marketing position responsible for focusing on
account penetration opportunity sales from a local OpCo facility
(with minimal travel), performing sales activities for the purpose
of achieving sales and profit objectives assigned, ensuring the
highest level of customer satisfaction through customer service
activities, and overseeing collection activities.
This position often requires working non-traditional hours
(evening, weekends and holidays) in order to successfully meet
customers' needs.
An individual must be able to satisfactorily perform each essential
duty listed below. The requirements listed are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Essential Skills and Knowledge
- Ability to maintain or improve relationship between customer
and Sysco.
- Working knowledge of all product categories sold to drive
penetration of existing accounts.
- Strong telephone communication skills.
- Strong interpersonal skills.
- Some knowledge of salesmanship techniques; marketing principles
and product lines sold by Sysco; necessary inter-department
communications related to certain sales, credit, and customer
service activities; Sysco credit terms and general finance
terminology/concepts; book-keeping activities.
- Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations.
- Ability to read and comprehend simple instructions, short
correspondence, and memos. Ability to write simple
correspondence.
- Ability to effectively present information and respond to
questions in one-on-one and small group situations to customers,
clients, managers and other employees of the organization.
- Ability to add and subtract two digit numbers and to multiply
and divide with 10's and 100's.
- Ability to perform these operations using units of American
money and weight measurement, volume, and distance.
- Ability to apply common sense understanding to carry out
detailed but uninvolved written or oral instructions.
- Ability to deal with problems involving a few concrete
variables in standardized situations.
Essential Duties : (essential functions are in bold)
- Performs sales activities for assigned customer base and
provides customer support from local OpCo facility.
- Conducts outbound calls to external customer base.
- Responsible for penetrating and growing market share of
assigned accounts.
- Responsible for increasing customer retention.
- Sells, via the phone and other media, all major product
categories through the presentation of new products, services,
ideas, uses and applications in an effort to meet all established
sales and profit objectives.
- When necessary, performs merchandising research of product
discounts, product services information, special offers and/or
company promotions.
- Maintains, product information and prices, merchandising
materials, call lists and lead lists to enhance sales activities
through planning activities based on accurate and precise
information.
- Completes and up-dates all applicable sales forms and call
reports to ensure a complete and timely flow of sales
information.
- When possible, sells excess and/or obsolete inventory items, as
identified, through special customer contacts and sales techniques
in an effort to reduce product waste and unsatisfactorily high
inventory levels.
- Works with Sysco specialists, manufacturing representatives and
brokers in supporting company promotions or obtaining information
on products or services.
- Attends and participates in informational seminars, learning
based meetings and other sessions in an effort to advance
individual knowledge of sales techniques, product specifications
and department functions.
- Attends all department sales meetings, as scheduled and
participates in other activities as requested. Reports on industry
and market competition as requested and assists with reviewing
inventory levels.
- Promotes positive working relationships with all internal and
external customers.
- Drives personal vehicle to customer accounts, conventions,
company meetings, etc.
- Provides reports, programs, and campaigns that support the
marketing plan.
- Performs related duties as assigned.
Basic Requirements :
- High school diploma or general education degree (GED); or one
to three months related experience and/or training; or equivalent
combination of education and experience.
- Fluent in English and one of the following languages; Mandarin,
Cantonese, Vietnamese, or Hindi.
Preferred Requirements :
- 1 -2 years in a customer service level or foodservice
position.
- Valid driver's license with a "clean" driving record
(including: no single DUI in the last 3 years and no multiple DUIs
within the last 7 years)
- Current automobile insurance with the following limits of
liability: Bodily injury - $100,000 each person and $300,000 each
accident; property damage - $100,000 is required
Competencies :
To be successful in this position, the individual performing the
duties must successfully demonstrate the following
competencies:
- Technical Skills - Pursues training and development
opportunities; Strives to continuously build knowledge and skills;
Shares expertise with others.
- Customer Service - Responds promptly to customer needs;
Solicits customer feedback to improve service; Responds to requests
for service and assistance.
- Interpersonal Skills - Maintains confidentiality.
- Oral Communication - Demonstrates group presentation skills;
Participates in meetings.
- Written Communication - Writes clearly and informatively; edits
work for spelling and grammar; able to read and interpret written
information.
- Teamwork - Contributes to building a positive team spirit.
- Business Acumen - Displays orientation to profitability.
- Organizational Support - Follows policies and procedures;
Supports organization's goals and values.
- Planning/Organizing - Prioritizes and plans work activities;
Uses time efficiently.
- Professionalism - Treats others with respect and consideration
regardless of their status or position.
- Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions.
- Attendance/Punctuality - Is consistently at work and on time;
Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management
direction.
Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- While performing the duties of this job, the employee is
regularly required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and talk or hear. The employee is
occasionally required to stoop, kneel, crouch, or crawl. The
employee must occasionally lift and/or move up to 25 pounds.
Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- The work environment is moderately loud.
EEO Employer
BENEFITS INFORMATION:
For information on Sysco's Benefits, please visit
HOW WE PROTECT OUR ASSOCIATES
COVID-19 Precaution(s):
- Personal protective equipment and masks provided
- Temperature screenings
- Social distancing guidelines in place
- Sanitizing, disinfecting, and cleaning procedures in place
OVERVIEW:
Sysco is the global leader in foodservice distribution. With over
57,000 associates and a fleet of over 13,000 vehicles, Sysco
operates approximately 326 distribution facilities worldwide and
serves more than 625,000 customer locations.
We offer our associates the opportunity to grow personally and
professionally, to contribute to the success of a dynamic
organization, and to serve others in a manner that exceeds their
expectations. We're looking for talented, hard-working individuals
to join our team. Come grow with us and let us show you why Sysco
is at the heart of food and service.
AFFIRMATIVE ACTION STATEMENT:
Applicants must be currently authorized to work in the United
States.
We are proud to be an Equal Opportunity and Affirmative Action
employer, and consider qualified applicants without regard to race,
color, creed, religion, ancestry, national origin, sex, sexual
orientation, gender identity, age, disability, veteran status or
any other protected factor under federal, state or local law.
This opportunity is available through Sysco Corporation, its
subsidiaries and affiliates.
Keywords: SYSCO, St. Paul , Inside Sales Representative - Bilingual Mandarin/ Cantonese- Sysco, Other , Saint Paul, Minnesota
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