Central Operations Specialist
Company: Franklin Energy
Location: Saint Paul
Posted on: June 24, 2022
Job Description:
COMPANY SummaryAs a combined organization, and is undertaking
what is perhaps the central challenge of our times - to help drive
the transition to net-zero carbon economies while ensuring that no
working families, businesses, or local communities are left behind.
To do that, we are the utility industry's top provider of turn-key
energy efficiency and grid optimization programs and products, all
of which contribute to reducing carbon and waste and, at the same
time, free-up resources for creating more innovation investment and
jobs. With over 26 years in business, we have more than 1,300
experts across the United States and Canada, with warehouses on
both coasts. The organization's integrated in-house services
provide deep personalization and insights, helping energy partners
achieve their carbon-reduction and energy productivity goals. -We
believe the organization's most "precious resources" are its
people. - We pledge a relentless pursuit to embody a culture that
acknowledges, recognizes, and infinitely seeks to understand the
unique differences of its people. - We are committed to creating
employee experiences that continually attract and embrace a
multiracial, multicultural, and multigenerational workforce that
promotes outstanding performance and mirrors our diverse
partnerships, clients and communities we serve. Position
SummaryThis position is responsible for supporting contract and
rebate administration as well as provide outstanding customer
service to our valued customers and partners. We are looking for
highly motivated candidates with a strong work ethic, attention to
detail, and excellent communications skills.Essential Duties and
ResponsibilitiesThis list of duties and responsibilities is not
all-inclusive and may be expanded to include other duties and
responsibilities, as management may deem necessary from time to
time.
- Follow detailed, standard practices and operating procedures to
review and process applications and varied, supporting documents
for accuracy and completeness
- Make quick, consistent decisions following detailed program
terms and conditions to determine applicant eligibility
- Provide technical support to applicants for the online
application and document submission processes
- Explain program requirements to applicants on the phone and in
writing
- Use good judgment when speaking with applicants about
non-public personal information
- Work effectively with fellow team members to complete
processing tasks, assisting others when opportunities arise
- Identify issues which may require deviation from standard
practices and work with management to implement solutions
- Communicate with the management to provide status updates,
report concerns, and suggest solutions and improvements
- Organize, scan, file, and store hard copy applications
- Accountable for achieving expected quality targets and KPIs
(key performance indicators)
- Maintain attendance expectations (arrive to work on time daily,
adherence to lunch/break schedules)
- Create, develop, and train on processing procedures; provide
technical support as required for other team members
- Interact with customers via all channels including but not
limited to: phone, email and chat.
- Support other departments and other department tasks as
needed
- Perform other related duties as assignedPosition
RequirementsEducation and Experience
- High school diploma or equivalent
- Associate Degree or equivalent - Preferred
- 3+ years of previous office experienceRequired Skills,
Knowledge and Abilities
- Strong customer service and communication skills
- Must be able to handle a wide work variety and work in a
fast-paced environment
- Must be a detail-oriented, organized, self-starter, and have an
ability to prioritize workload
- Ability to identify and resolve project application issues with
customers and trade allies
- Proficient in Microsoft Office, specifically Word, Excel and
Outlook
- Strong data entry skills in entering information in tracking
systems/databases
- Ability to communicate effectively, both verbally and in
writing with customers, clients and employees in a professional
manner
- Ability to analyze and interpret data and solve practical
problems
- Able to identify potential solutions to problems and challenges
of daily work efforts
- Committed to diversity and inclusion
- Reliable transportationLicenses & Certifications
- Valid driver's licenseTravel Requirements
- Willingness to travel up to 5%Estimated Wage Range: - $18.50 -
$23.00+/hour Benefits Include: - Medical, Dental, Vision, 401(k),
Paid Time Off (PTO), paid holidays, parental leave, and
more!Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to
touch and handle tools and/or controls
- Ability to lift up to 10 pounds
- Noise Level is typically moderate
- Employee could be exposed to fumes and/or airborne particles
and risk of potential shockNote: Reasonable accommodations may be
made for individuals with disabilities to perform the essential
functions of this position.The above information describes the
general duties and requirements necessary to perform the principle
functions of the position. This shall not be construed as a
detailed description of all the duties and requirements that may be
necessary in this position.An Equal Opportunity Employer
Keywords: Franklin Energy, St. Paul , Central Operations Specialist, Other , Saint Paul, Minnesota
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