Contact Center Associate I - St. Paul

Company: Innovative Blood Resources
Location: Saint Paul
Posted on: June 21, 2022

Job Description:

Overview:
Memorial Blood Centers (MBC.ORG), a division of Innovative Blood Resources (www.innovativebloodresources.org), has been saving and sustaining lives since 1948. We supply blood and blood components, state-of-the-art laboratory services, and biomedical expertise to area healthcare partners, national blood centers, biotechnology companies, research institutions, and international clients. Operating 10 donor centers and conducting hundreds of blood drives each month, we are proud to be an independent nonprofit that supplies over 30 area hospitals and more than a dozen air ambulances with life-saving bloodfrom our community, for our community.

Responsibilities:
Summary:This position ensures that blood collections goals are met by calling the appropriate donors to Memorial Blood Centers donor centers and mobile blood drive operations.Job Responsibilities:Schedule: Tuesday - Saturday: Tues - Fri 8am - 5:30pm and Sat 9am - 1pmRecruiting for Whole Blood Donations:Calls appropriate donors based on inventory needsUnderstands minimum requirements for donor recruitment and donor deferral guidelinesUses assertivecommunication to secure appointmentsParticipates in programs to increase donor base. Includes cold calling to bring in new donors, lapseddonor and frequency campaignsMeets individualand team goals to complete a minimumnumber of appointments and dials per hourRecruiting for Automated Procedures:Determines what is appropriate donation process with each callMeets individual and team goals to complete a minimum number of appointments and dials per hourReminder CallsData EntryScheduling/ Canceling and rescheduling donor appointmentsMaintains accurate donor files and fills out appropriate formsBenefits:Full Benefits Including: Medical, Dental, Vision, PTO, EST, and Retirement Plan

Qualifications:
Education:High School Diploma or EquivalentOther:Minimum 1 year experience in telemarketing and/or customer serviceCustomer service training experience preferredAbility to organize and prioritizeBasic computer, typing skills, and math skillsExcellent interpersonal communication skillsAccurate oral and written communication skillsPersuasive sales skillsAbility to read and interpret SOPsAbility to work independently and meet deadlinesWillingness to follow directionProblem solving abilities

Keywords: Innovative Blood Resources, St. Paul , Contact Center Associate I - St. Paul, Other , Saint Paul, Minnesota