LMS Office Services Representative II - IT Printcare

Company: Loffler Companies, Inc.
Location: Saint Paul
Posted on: June 19, 2022

Job Description:

Job Description
Work Hard; play hard - that's how we roll! - Enjoy being part of a high-paced, positive workplace that's small enough that everyone feels like part of the family, but big enough to give you what you need to succeed.

Position Summary:
This Office Services Representative position will be responsible for a wide range of functions at a client site. - This can include, but is not limited to, typical office functions such as copy/print work, mail, scanning, hospitality and reception. - The Office Services Representative is tasked with meeting the client requirements as spelled out in the contract with Loffler Management Solutions. Specifically, this position will require a high degree of skills with IT PrintCare, uniFLOW support, high end/high-quality production color printing, above average Finishing skills, and a non-stop positive "can do" / "what else can I do to help" upbeat attitude.

Essential Duties and Responsibilities:
All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. - Any non-essential functions are assumed to be included in "other related duties as assigned":
High Level of Proficiency / Expertise in the following:
IT PrintCare
Proactive monitoring via software tools on uptime, jams, toner levels, etc.

Routine rounds to bring paper to copier and printer locations, add paper as necessary, clean glass, test device performance, and tidy workspace.

Help with any installs or moves of print technology.

Change toners and clear jams when required proactively or as a response.

Load / re-load print drivers.

Train and support end users on operation for scan, print, copy, fax as well as uniFLOW.

Mechanical aptitude to diagnose some minor break fix issues and resolve with minor mechanical application applied.

Place and manage service calls for break fix as well as technical support calls internal and external.

High Quality Color Printing and Bindery Skills
Able to productively produce high quality color applications such as full bleed direct mail pieces with variable data.

High quality poster printing and mounting.

Expertise in working with web based job submission tool LDT (now ions).

Operate in quality manner cutter, creaser, slitter, drill, punch and bind and more.

Fulfillment
Pack and ready materials for shipment and distribution.

Use client/Loffler designated control systems to ensure accuracy of job and inventory accuracy.

Mail Services
Receive, sort & deliver mail to client specifications.

Prepare outgoing mail using client site mailing equipment.

Be aware of and follow all US postal regulations.

Copying/Printing
Produce, finish, and deliver finished product based on end user request.

Use Loffler provided and/or customer provided software to schedule and bill print/copy jobs.

Understand and assist as needed in file editing and consulting in preparation for print.

Scanning
Scan originals into client designated locations.

Properly process original document to client specifications.

Maintain high levels of output and accuracy.

Reception
Answer phones; greet clients and visitor and other duties as assigned.

Hospitality
Conference and event set up. Clean, stock and prep client meeting areas.

Courier
Delivery within and outside of client locations.

Shipping & Receiving
Use shipping systems (UPS, FedEx, etc.) and client systems to receive and ship client items.

Legal Services
Have a working knowledge of typical Legal Office procedures.

Have a working knowledge of Legal Vernacular.

Other related duties as assigned.

Qualifications/Requirements:
Ability to work with minimal to no supervision.

Works well under pressure and achieve deadlines.

Ability to work with detailed information accurately.

Ability to communicate very effectively written and orally.

Above average proficiency with Microsoft Word, Excel, PowerPoint and Outlook and software.

Knowledge of and comfort in base use of or ability to learn Adobe Creative Suite such as InDesign and Photoshop.

Valid Driver's license and clean driving record may be required.

Communications Skills - Written and Oral, Interpersonal, Customer Interface, Professionalism, Maturity.

Leadership - Motivated, Good Judgment, Decisiveness.

Organization & Planning - Organized, Administrative Skills, Flexibility.

Education/Experience :
Minimum High School Diploma or equivalent.

Prior customer service experience required.

1+ years of industry experience in similar field or job duties.

Supervisory Responsibilities:
May be called upon to train and develop skill sets to step into a supervisor or lead role.

Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually minimal to moderate.

Ability to lift 50lbs.
For information on the physical demands of this job, see Human Resources.

Loffler Core Values
What Defines our Culture.
Positive Attitude: Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.

Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.

Innovation: -Be a Visionary. Welcome New Ideas. Work Smarter.

Customer First Focus: Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.

Professionalism: -Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.

Drive for Results: Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Trustworthiness: -Dependable & Reliable. Honor Commitments. Quality Counts.

Keywords: Loffler Companies, Inc., St. Paul , LMS Office Services Representative II - IT Printcare, Other , Saint Paul, Minnesota