LMS Office Services Representative II - IT Printcare
Company: Loffler Companies, Inc.
Location: Saint Paul
Posted on: June 19, 2022
Work Hard; play hard - that's how we roll! - Enjoy being part of a
high-paced, positive workplace that's small enough that everyone
feels like part of the family, but big enough to give you what you
need to succeed.
This Office Services Representative position will be responsible
for a wide range of functions at a client site. - This can include,
but is not limited to, typical office functions such as copy/print
work, mail, scanning, hospitality and reception. - The Office
Services Representative is tasked with meeting the client
requirements as spelled out in the contract with Loffler Management
Solutions. Specifically, this position will require a high degree
of skills with IT PrintCare, uniFLOW support, high end/high-quality
production color printing, above average Finishing skills, and a
non-stop positive "can do" / "what else can I do to help" upbeat
Essential Duties and Responsibilities:
All areas of responsibility listed below are essential to the
satisfactory performance of this position, with reasonable
accommodation, if necessary. - Any non-essential functions are
assumed to be included in "other related duties as assigned":
High Level of Proficiency / Expertise in the following:
Proactive monitoring via software tools on uptime, jams, toner
Routine rounds to bring paper to copier and printer locations, add
paper as necessary, clean glass, test device performance, and tidy
Help with any installs or moves of print technology.
Change toners and clear jams when required proactively or as a
Load / re-load print drivers.
Train and support end users on operation for scan, print, copy, fax
as well as uniFLOW.
Mechanical aptitude to diagnose some minor break fix issues and
resolve with minor mechanical application applied.
Place and manage service calls for break fix as well as technical
support calls internal and external.
High Quality Color Printing and Bindery Skills
Able to productively produce high quality color applications such
as full bleed direct mail pieces with variable data.
High quality poster printing and mounting.
Expertise in working with web based job submission tool LDT (now
Operate in quality manner cutter, creaser, slitter, drill, punch
and bind and more.
Pack and ready materials for shipment and distribution.
Use client/Loffler designated control systems to ensure accuracy of
job and inventory accuracy.
Receive, sort & deliver mail to client specifications.
Prepare outgoing mail using client site mailing equipment.
Be aware of and follow all US postal regulations.
Produce, finish, and deliver finished product based on end user
Use Loffler provided and/or customer provided software to schedule
and bill print/copy jobs.
Understand and assist as needed in file editing and consulting in
preparation for print.
Scan originals into client designated locations.
Properly process original document to client specifications.
Maintain high levels of output and accuracy.
Answer phones; greet clients and visitor and other duties as
Conference and event set up. Clean, stock and prep client meeting
Delivery within and outside of client locations.
Shipping & Receiving
Use shipping systems (UPS, FedEx, etc.) and client systems to
receive and ship client items.
Have a working knowledge of typical Legal Office procedures.
Have a working knowledge of Legal Vernacular.
Other related duties as assigned.
Ability to work with minimal to no supervision.
Works well under pressure and achieve deadlines.
Ability to work with detailed information accurately.
Ability to communicate very effectively written and orally.
Above average proficiency with Microsoft Word, Excel, PowerPoint
and Outlook and software.
Knowledge of and comfort in base use of or ability to learn Adobe
Creative Suite such as InDesign and Photoshop.
Valid Driver's license and clean driving record may be
Communications Skills - Written and Oral, Interpersonal, Customer
Interface, Professionalism, Maturity.
Leadership - Motivated, Good Judgment, Decisiveness.
Organization & Planning - Organized, Administrative Skills,
Minimum High School Diploma or equivalent.
Prior customer service experience required.
1+ years of industry experience in similar field or job duties.
May be called upon to train and develop skill sets to step into a
supervisor or lead role.
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The noise level in the work environment is usually minimal to
Ability to lift 50lbs.
For information on the physical demands of this job, see Human
Loffler Core Values
What Defines our Culture.
Positive Attitude: Be Part of the Solution. Put Extra Effort in All
You Do. Everything You Do Matters. Be a Team Player.
Integrity: Live the Mission. Be Honest. Deliver on Commitments. Do
What is Right.
Innovation: -Be a Visionary. Welcome New Ideas. Work Smarter.
Customer First Focus: Exceed Expectations. Delight Our Clients.
Bring Value Every Day. Always Do a Good Job.
Professionalism: -Commit to Excellence. Learn & Improve. Looks and
Words Matters. Best in Industry; Field Expert.
Drive for Results: Performance-Orientated. Hard-Working. Refuse to
Trustworthiness: -Dependable & Reliable. Honor Commitments. Quality
Keywords: Loffler Companies, Inc., St. Paul , LMS Office Services Representative II - IT Printcare, Other , Saint Paul, Minnesota
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