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Bilingual Call Center Representative

Company: DecoPac
Location: Saint Paul
Posted on: May 16, 2022

Job Description:

Job Description*Position offers the WORK FROM HOME option for candidates in Minnesota*Be a part of the behind-the-scenes world of the cake and celebrations industry--where the art of celebration is part of your job description! DecoPac, Inc. is a high growth, high-energy company that designs, markets and distributes the most popular cake decorations and bakery supplies in the bakery industry. Located in the greater Minneapolis area we sell and distribute our products to supermarkets, mass and club retailers, independent retail bakeries, ice cream and doughnut stores, as well as directly to consumers throughout North America and Europe.Summary: Seeking a highly motivated, customer oriented, and results-driven Call Center Representative to facilitate incoming calls in a fast-paced call center environment. The Call Center Representative will be responsible for product orders as well as trouble shooting technical questions around our PhotoCake systems. The PhotoCake systems are on the cutting edge in licensed and print-on demand technology. Responsibilities:

  • Provide customer support via phone, email, and internet as required 40+ hours per week.
  • Able to work a shift pattern, Monday to Saturday.
  • Service and support will be provided by clearly communicating product offers, and providing service and/ or technical solutions in a user-friendly, professional manner.
  • Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
  • Receive and process orders, service issues, and product requests in a timely and professional manner.
  • Exhibit and maintain high standards of customer service.
  • Report any food safety concerns to Supervisor for resolution, including a food package that is open to the food for any reason.
  • Other duties as assigned.Qualifications:
    • Experience in a call center environment.
    • High school diploma or equivalent.
    • Knowledge and experience of customer service practices.
    • Microsoft office proficiency (Word, Excel).
    • Knowledge of Microsoft Operating Systems.
    • Knowledge of internet and software applications.
    • Bilingual in Spanish requiredKey Competencies:
      • Must be able to type at least 30 wpm.
      • Must be able to function well in a team environment.
      • Ability to learn and retain new information and concepts.
      • Strong interpersonal skills with the ability to related to customers, peers, and management.
      • Effective verbal and written communication skills.
      • Attention to detail. Hours: Must be available Monday - Friday until 7:00pm; Saturday 7:00am - 2:00pm

Keywords: DecoPac, St. Paul , Bilingual Call Center Representative, Other , Saint Paul, Minnesota

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