Ecommerce Specialist

Company: Oxygen Service Company
Location: Saint Paul
Posted on: May 15, 2022

Job Description:

The E-Commerce Specialist will be responsible for overseeing the day-to-day activity and performance on the company's E-commerce website. To be successful in this position you will be focused on supporting goals to enhance our brand, improve the user experience, and increase customer traffic and sales. As this specialist you will manage the site, update and develop new content for product or service offerings, and ensure brand message aligns with the rest of the company. Data will be key in this position to track all e-commerce activity, marketing efforts, promotions, and brand consistency to analyze and improve upon your strategies. This position is required to be onsite and will work closely with the Sales & Marketing teams. RESPONSIBILITIES:Ecommerce Support - Analyze online activity and report changes in product sales by using web analytics and excel spreadsheets - Enhance the user experience to use by utilizing the features within the website - Provide support in other company areas of digital marketing, email marketing, SEO, Google analytics, content management systems and other utilized platforms - Stay abreast on the latest technology and purchasing trends - Identify and track bugs, issues and improvements by working with external vendors who manage the site operationsCustomer Service - Setup and onboard customers to the e-commerce website - Create, update and provide website training to our customers - Perform a help desk role to assist customers, answer questions, and address concerns - Manage relationships with multiple internal stakeholders Content Management - Create standards and best practices for new product listings, content creation and maintenance - Write and edit product content to be published on E-commerce website - Work closely with the sales team to understand client requirements and the sales strategy - Plan and execute ad campaigns OTHER RESPONSIBILITIES: - Support and participate in EOS/Traction operations, and attend weekly L-10 meetings - Perform other tasks or projects as assigned by supervisor EDUCATION/EXPERIENCE/SKILLS: - Bachelor's degree in marketing, business, or other related field is required - Minimum of 2+ years of experience successfully managing an e-commerce website or digital marketing and providing content management are required; or combination of experience and education - Previous marketing experience desired, merchandising experience is a plus - Demonstrated understanding of various platforms and online sales strategies - Proficient in Microsoft Office 365 Suite - Self-starter, ability to work independently and collaborate well with others - The subject matter expert for all things e-commerce - Highly organized, detail oriented and effective time management skills. - Demonstrate professionalism, superior people skills, effective oral and written communication skills and basic customer service experience
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

Keywords: Oxygen Service Company, St. Paul , Ecommerce Specialist, Other , Saint Paul, Minnesota