Passenger Performance Supervisor - $21.25/Hour
Company: Unifi Aviation, LLC
Location: Saint Paul
Posted on: May 15, 2022
Essential Functions / Key Responsibilities
Supervises and coordinates daily activities of employees to ensure
safe and effective operations.
Monitors and enforces safe working habits in accordance with
OSHA/TSA/DOT/USPS regulations, Unifi policies and safety
procedures, and all applicable laws.
Responsible for shift schedule to include: workstation assignments,
employee training, employee vacations, employee breaks, overtime
assignments, back-up for absent employees, and shift rotations.
Enforces company policies and procedures, including disciplinary
action, and promotes Unifi policies on Equal Employment
Opportunity, professional conducts, and diversity initiatives and
investigates and responds to employee relations issues in a timely
Communicates with manager concerning ay problems or issues.
Schedules and conducts shift meetings.
Assists in the administration of payroll; completes shift paperwork
and performs other administrative functions.
Performs job duties of assigned shift (i.e., Assist passengers
through arrival and check-in processes; including support for
passengers with special needs such as unaccompanied minors, VIP and
wheelchair assistance, handle ticketing, boarding, baggage,
reservations, and resolving complaints and problems, direct
Performs other related duties as assigned within the appropriate
skill and experience capabilities expected for this position.
Must be a local (in-state) resident.
Valid In-State Driver's License.
Ability to pass a pre-employment drug screen.
Ability to pass up to a 10-year background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by
the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority
Two+ years of relevant experience. Must be open minded and ready to
work as part of a detail-oriented team.
Knowledge, Skills & Abilities:
Excellent customer service skills.
Strong work ethic.
Ability to work in a team oriented environment.
Ability to type and or use a computer keyboard with sufficient
speed to meet the requirements of the role.
Able to understand documents, learn and follow ticketing
procedures, and other rules and regulations.
High School diploma or GED.
Four+ years of relevant experience.
Relevant supervisory experience.
Knowledge, Skills & Abilities:
Able to communicate information and instructions verbally and/or
via radio equipment.
Able to communicate effectively in a professional manner.
Strong leadership qualities and ability to create a passionate and
Able to effectively resolve employee conflicts.
Ability to apply creative solutions that have a positive impact on
You will need to have flexibility to work a variety of shifts,
including nights, weekends, holidays and overtime. We operate in a
shift bid environment.
Must be able to be alert to moving vehicles or aircraft and use
Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May
be exposed to a wide variety of weather conditions, jet and
machinery noises, fumes, dirt and dust for extended periods.
Must be able to lift / carry / push / pull and move items of 70
pounds and/or more on a regular basis and repetitively lift weights
of 40 to 50 pounds on raised surfaces.
Must be able to walk, climb, bend, kneel, crawl, and stoop on a
frequent basis and for extended periods.
Must be able to work in cramped or high places.
Must be able to carry heavy items up and down jet way stairs.
Supervise team of Customer Service Agents and Leads.
Unifi is an Equal Opportunity Employer.
Keywords: Unifi Aviation, LLC, St. Paul , Passenger Performance Supervisor - $21.25/Hour, Other , Saint Paul, Minnesota
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