Experience Design Intern in Minnesota

Company: Blue Cross and Blue Sheild of Minnesota
Location: Saint Paul
Posted on: May 13, 2022

Job Description:

About Blue Cross
Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.9 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us. Please note that effective 11/23/2021, all associates must be fully vaccinated for COVID19 unless legally entitled to a reasonable accommodation related to religious or medical exemptions.
How Is This Role Important to Our Work?
Blue Cross is looking for an Experience Design Intern to contribute to the evolution of how we navigate and act upon challenging problems to better achieve the impact of our mission: Inspire Change. Transform Care. Improve Health. For the People we Serve. In this role, you'll use data, insights, and design thinking to drive experience improvements for our customers. You will also learn the ins and outs of customer experience, experience design and insights activation. Our ideal candidate is someone who has innate curiosity, empathy and drive to make a difference in our community and is working toward a degree in marketing, communications, psychology, business administration, analytics, health and wellness, or social work.
A Day in the Life:

• 
  
• Use data and insights to collaborate in the design, development, and evaluation of customer experience improvements across the organization.
  
• Partner with team members and stakeholders to drive customer experience improvement projects.
  
• Synthesize Voice of Customer (VoC) insights to identify and articulate key customer experience challenges and opportunities.
  
• Utilize curious inquiry and empathy to understand customer experience challenges and opportunities at a deeper level.
  
• Participate in ideation sessions to co-design creative solutions that address prioritized customer experience challenges and opportunities.
  
• Present and communicate customer experience design recommendations, decisions and deliverables.
  
• Vet and test those solutions to inform implementation - whether it be digital, physical or experiential - ensuring the customer is at the center of the work.
  
• Design and measure experiments to gather feedback to inspire and improve implemented solutions.
  
  Nice to Have:
  
  • 
    
  • Previous experience helpful but not necessary
    
    Required Skills and Experiences:
    
    • 
      
    • Current student Junior year or above, or recent graduate
      
    • 3.0 GPA or higher
      
    • Majoring in Marketing, Communications, Psychology, Business Administration, Analytics, Health & Wellness or Social Work
      
    • Proficient in Microsoft Office Suite
      
      When You Apply:
      Please submit a cover letter, and don't worry-we'll actually read it. Share your reflections on the following prompt in your letter, and please help us by keeping your response brief:
      Tell us about a time you used curiosity or empathy to help solve a complex problem.
      Role Designation:
      Hybrid Remote
      Role designation definition: Teleworking is working full time remote. Hybrid is a combination of working onsite and remotely. Onsite is full-time onsite.
      Make a difference
      Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
      Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com.
      All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
      Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Keywords: Blue Cross and Blue Sheild of Minnesota, St. Paul , Experience Design Intern in Minnesota, Other , Saint Paul, Minnesota