Experience Design Intern in Minnesota
Company: Blue Cross and Blue Sheild of Minnesota
Location: Saint Paul
Posted on: May 13, 2022
About Blue Cross
Blue Cross and Blue Shield of Minnesota is one of the most
recognized and trusted health care brands in the world with 2.9
million members. We're committed to reinventing health care to
improve health for our members and the community. We hope you'll
join us. Please note that effective 11/23/2021, all associates must
be fully vaccinated for COVID19 unless legally entitled to a
reasonable accommodation related to religious or medical
How Is This Role Important to Our Work?
Blue Cross is looking for an Experience Design Intern to contribute
to the evolution of how we navigate and act upon challenging
problems to better achieve the impact of our mission: Inspire
Change. Transform Care. Improve Health. For the People we Serve. In
this role, you'll use data, insights, and design thinking to drive
experience improvements for our customers. You will also learn the
ins and outs of customer experience, experience design and insights
activation. Our ideal candidate is someone who has innate
curiosity, empathy and drive to make a difference in our community
and is working toward a degree in marketing, communications,
psychology, business administration, analytics, health and
wellness, or social work.
A Day in the Life:
- Use data and insights to collaborate in the design,
development, and evaluation of customer experience improvements
across the organization.
- Partner with team members and stakeholders to drive customer
experience improvement projects.
- Synthesize Voice of Customer (VoC) insights to identify and
articulate key customer experience challenges and
- Utilize curious inquiry and empathy to understand customer
experience challenges and opportunities at a deeper level.
- Participate in ideation sessions to co-design creative
solutions that address prioritized customer experience challenges
- Present and communicate customer experience design
recommendations, decisions and deliverables.
- Vet and test those solutions to inform implementation - whether
it be digital, physical or experiential - ensuring the customer is
at the center of the work.
- Design and measure experiments to gather feedback to inspire
and improve implemented solutions.
Nice to Have:
- Previous experience helpful but not necessary
Required Skills and Experiences:
- Current student Junior year or above, or recent
- 3.0 GPA or higher
- Majoring in Marketing, Communications, Psychology, Business
Administration, Analytics, Health & Wellness or Social
- Proficient in Microsoft Office Suite
When You Apply:
Please submit a cover letter, and don't worry-we'll actually read
it. Share your reflections on the following prompt in your letter,
and please help us by keeping your response brief:
Tell us about a time you used curiosity or empathy to help solve a
Role designation definition: Teleworking is working full time
remote. Hybrid is a combination of working onsite and remotely.
Onsite is full-time onsite.
Make a difference
Blue Cross is an Equal Opportunity and Affirmative Action employer
that values diversity. All qualified applicants will receive
consideration for employment without regard to, and will not be
discriminated against based on race, color, creed, religion, sex,
national origin, genetic information, marital status, status with
regard to public assistance, disability, age, veteran status,
sexual orientation, gender identity, gender expression, or any
other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you
require reasonable accommodation in completing this application,
interviewing, completing any pre-employment testing, or otherwise
participating in the employee selection process, please direct your
inquiries to email@example.com.
All roles require a high school diploma (or equivalency) and legal
authorization to work in the U.S.
Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit
independent licensees of the Blue Cross and Blue Shield
Keywords: Blue Cross and Blue Sheild of Minnesota, St. Paul , Experience Design Intern in Minnesota, Other , Saint Paul, Minnesota
Didn't find what you're looking for? Search again!