Customer Experience Coordinator
Company: Patterson Companies, Inc.
Location: Saint Paul
Posted on: January 15, 2022
It's fun to work in a company where people truly BELIEVE in what
_We're committed to bringing passion and customer focus to the_
The Customer Experience Coordinator is responsible for providing a
professional approach and creating excellent customer experiences
when handling all customer inquiries regarding small equipment
repair. This role requires a high level of autonomy due to the
nature of triaging branch or customer requests for technical repair
and repair estimation.
+ Addresses inquiries and concerns with customers through inbound
and outbound calls
+ Responds efficiently and accurately to callers, explaining
possible solutions, and ensuring that customers feel supported and
+ Coordinates with vendors or branch locations to quickly resolve
any customer questions
+ Partners with repair specialists to create estimates for repairs
and responds to customers with appropriate timeline and additional
+ Engaging in active listening with callers, confirming or
clarifying information, and diffusing situations, as needed
+ Verify repair information with repair specialists or technicians
for proper documentation
+ Provides customer quote for repair
+ Enter data from customer paperwork into system for tracking and
+ Create emails, fax cover sheets, and estimates
+ Utilize company programs to answer inquiries from customers
+ Complete shipping forms and return documents
+ Create daily invoicing
+ Responds promptly to customers in 24 hours or less after first
contact and provides estimates to customers in 24-48 hours after
items have been received
**A** **dditional functions**
+ In addition to the essential functions listed above, the
incumbent may perform the following additional functions.
+ Perform additional duties as assigned
+ High school diploma or equivalent required
+ Must have a mechanical aptitude
+ Expresses strong customer service orientation or related
dispatching experience through excellent written and verbal/phone
communication skills, with a two-year minimum experience in
customer service environment
+ Exhibits strong organizational and multi-tasking skills,
demonstrates sound judgment and excellent decision-making
abilities, while showing a great attention to detail
+ Ability to read and understand assembly drawing and
+ Uses technology with efficiency and possesses basic computer
skills, including knowledge in Microsoft 365 business suite
+ Ability to positively contribute to the team environment by
taking initiative to learn and improve upon skillsets
+ Outstanding troubleshooting and problem-solving skills
+ Ability to multi-task in a fast-paced environment
+ Associates degree or equivalent technical training
+ Previous dental repair dispatch or repair knowledge?
+ Must be able to remain in a stationary position 60 percent of the
+ Should be able to type a minimum of 40 words per minute
+ Must be able to lift 10-20 pounds and carry it 100 feet
+ This position is in an office environment in which team members
occupy desks in assigned areas or at meeting/collaboration spaces
within the building.
+ The building's primary work areas consist of desks, chairs,
computers and other office equipment and devices for professional
+ This position has a light potential for exposure to bloodborne
**Eligible for Remote Work**
What's In It For You:
We provide competitive benefits, unique incentive programs and
rewards for our eligible employees:
+ Full Medical, Dental, and Vision benefits and an integrated
+ 401(k) Match Retirement Savings Plan.
+ Employee Stock Purchase Plan (ESPP).
+ Paid Time Off (PTO).
+ Holiday Pay & Floating Holidays.
+ Volunteer Time Off (VTO).
+ Educational Assistance Program (Tuition Reimbursement).
+ Full Paid Parental and Adoption Leave.
+ LifeWorks (Employee Assistance Program).
+ Patterson Perks Program.
As a people-first company, Patterson promotes a culture that
embodies and celebrates diversity and inclusivity. We believe our
employees' unique experiences and differences is what strengthens
us and drives our success. We consider all qualified applicants
without regard to race, religion, color, sex, national origin, age,
sexual orientation, gender identity, disability or veteran
**We are Patterson. We welcome you.**
At Patterson Companies, we live our values everyday. With more than
8,000 employees worldwide, we're responsible for providing
dentists, veterinarians, animal producers, and farmers with the
support they need to keep us and our animals healthy.
An Equal Opportunity Employer
Patterson Companies, Inc., is an equal opportunity employer. We
consider all qualified applicants without regard to race, religion,
color, sex, national origin, age, sexual orientation, gender
identity, disability or veteran status, among other factors.
Keywords: Patterson Companies, Inc., St. Paul , Customer Experience Coordinator, Other , Saint Paul, Minnesota
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