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Call Center Rep

Company: Shakopee Mdewakanton Sioux Community Gaming Enterp
Location: Saint Paul
Posted on: January 11, 2022

Job Description:

Job Summary: Uses computer systems and telecommunications equipment to route incoming/outgoing telephone calls, answers Club Mystic-related questions and takes/confirms hotel reservations based on department policies and procedures. Applies high guest service standards. Job Duties:

  • Answers and routes all telephone calls to the appropriate departments according to department call script standards.
  • Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems. Accurately quotes rates and promotions.
  • Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  • Announces all overhead paging and courtesy calls over the casino P.A. system. Routes numeric paging requests to appropriate departments.
  • Completes daily shift checklists as assigned by supervisor.
  • Mails information brochures to guests as requested.
  • Maintains clean and neat work areas and applicable equipment.
  • Prepares, reviews, and finalizes all group information and billings. Generates group rooming lists.
  • Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  • Updates daily tracking spreadsheets such as: Pace, 14-day forecasts, and VIP lists. Requirements
    • Six months' reservations, guest service or full-service hotel experience.
    • Must be able to read, write, and speak English clearly.
    • Proficient experience with word processing, databases and electronic mail software.
    • Must be able to type 35 wpm.
    • Must be able to pass basic math test.
    • Must be able to lift 30 lbs.
    • Heavy keyboarding - 85% f time.

Keywords: Shakopee Mdewakanton Sioux Community Gaming Enterp, St. Paul , Call Center Rep, Other , Saint Paul, Minnesota

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