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REMOTE IT Delivery Specialist - Hardware / Infrastructure

Company: Jones Lange Lasalle Inc.
Location: Saint Paul
Posted on: January 11, 2022

Job Description:

About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!
We are currently seeking an IT Delivery Support Specialist - Hardware / Infrastructure specializing in Tier 2 client technical support to join our JLL Technologies Real Estate Management Systems team. Our team's priorities are supporting multiple real estate environments, desktops, networks, phone systems, office365 and various other property technologies and software.
This role is responsible for working directly with vendors, technicians, technical and non-technical staff, clients, and transition teams to install, maintain and network infrastructure to ensure the stable operation of the client's IT assets. This includes providing overall service delivery for complex business needs including technical execution for JLL external and internal business clients to ensure alignment with overall business capability needs. All services to be delivered are designed to provide business capabilities in the most efficient and effective way while increasing business margin. You will be required to learn and understand processes across the property management business for different asset types e.g. office, multi-family, and retail as part of the post transition/support needs.
What this job involves
As an IT Delivery Support Specialist - Hardware / Infrastructure at JLL Technologies, you will be directly responsible for:

  • Providing phone and remote technical assistance to property management end users
  • Troubleshoot various desktop, printing, network, firewall, phone, VOIP, one-drives, shared-drives, wi-fi/internet, MS licensing, and local application issues
  • Provide desktop hardware and software problem identification and resolution for all PCs and other property equipment with minimal supervision
  • Install and configure PC software
  • Remotely troubleshoot and resolve problems on a wide variety of hardware
  • Coordinate and transition support to 3rd and 4th level support when required
  • Assist in creating user-facing Knowledge Articles that facilitate user self-help
  • Manage Incidents and Service Requests in multiple ticketing queues for multiple properties
  • Develop and maintain understanding of property hardware / infrastructure features and functionality
  • Provide on-call support as needed
  • Ability to work reliably and consistently from home - this is a virtual position

    Core Skillsets

    • Independently motivated
    • Excellent attention to detail
    • Superior proactive customer service skills
    • Knowledge of real estate industry and real estate technology helpful
    • Superior troubleshooting skills
    • Strong interpersonal skills with the ability to engage and communicate with our clients and diverse employees
    • Willingness and ability to learn new technologies
    • Works well with ambiguity and can adapt quickly to changing environments
    • Deep technical background in Windows Servers, Active Directory, Firewalls, Network Hardware including switches & routers, Phone Systems, Printers, Copiers and other network devices, physical security systems
    • Ability to work reliably and consistently from home - this is a virtual position

      Sound like the job you're looking for? Before you apply it's also worth knowing what we're looking for:
      Education and experience

      • (10+) years of work experience collaborating with teams in a matrix leadership environment (REQUIRED)
      • (10+) years of relevant/professional experience related (REQUIRED)
      • Experience in Real Estate industry experience (PREFERRED)

        JLL offers competitive wages and benefits to eligible employees, including:

        • 401(k) plan
        • Medical, Dental &Vision Insurance
        • Paid Time Off and Company Holidays
        • Executive Benefits
        • Parental Leave Pay
        • Short and Long Term Disability Leave

          Compensation Range:
          $80,000 - $90,000
          What you can expect from us
          We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
          Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
          We can't wait to see where your ambitions take you at JLL. Apply today!
          JLL Privacy Notice
          Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
          For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
          For additional details please see our career site pages for each country.
          For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.
          This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
          Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
          Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
          Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
          Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
          California Residents only
          If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
          Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
          Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: Jones Lange Lasalle Inc., St. Paul , REMOTE IT Delivery Specialist - Hardware / Infrastructure, Other , Saint Paul, Minnesota

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