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Pat Relations Liaison

Company: Fairview Health Services
Location: Saint Paul
Posted on: January 10, 2022

Job Description:

**Overview****Job Summary** : The Patient Relations Liaison will facilitate resolution of patient concerns, ensuring regulatory compliance with patient rights and grievance management as well as improving patient experience for M Health Fairview assigned locations.**Schedule:****Week 1:**Mon. - Fri. 8am - 4:30pm**Week 2:**Mon. - Fri. 8am - 4:30pm**Responsibilities/Job Description****Job** **Expectations:**+ Ensure voice of patients, families, and other customers are heard and Patient Relations and other staff and providers across the system are responding to their needs and requests in an informed, timely, fair and ethical manner.+ Support system-wide processes for efficient management of patient complaints and grievances across M Health Fairview with leadership and other stakeholders.+ Identify opportunities for improvements for complaint, grievance, and service recovery processes, while maintaining alignment with the Fairview Operating System.+ Support service recovery/complaint management for staff and providers in the organization.+ Support Customer Experience initiatives in meeting performance dimension goals and targets.+ Maintain knowledge of and compliance with all relevant laws, regulations, policies, procedures and standards.+ Exemplifies customer experience service standards.**Organization Expectations** **, as applicable:**+ Demonstrates ability to provide service adjusting approaches to reflect developmental level and cultural differences of population served.+ Partners with patients and care givers as needed.+ Communicates in a respectful manner.+ Ensures a safe, secure environment.+ Modifies interventions based on population served.+ Provides education based on as assessment of needs of patient/care giver.+ Fulfills all organizational requirements+ Completes all required learning relevant to the role+ Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.+ Fosters a culture of improvement, efficiency and innovative thinking.+ Requires self-initiative, good mediation and conflict resolution skills; excellent listening and communication skills, critical thinking, soundness in judgement, and ability to interact effectively with people and work in teams.+ Performs other duties as assigned.**Qualifications****M** **inimum Qualifications to Fulfill Job Responsibilities** **:****Required****Education**+ Bachelors Degree**Experience**+ 3+ years health care, human service, or customer service/ relations or otherrelated experience**Preferred****Education**+ Masters in healthcare or related field**Experience**+ Experience with a grievance data management software platform**Level to which this Job r** **eports** **:** System Manager Patient Relations**Does this job have direct r** **epor** **ts:** No**Does this job have indirect r** **eports** **:** No**Need help finding the right job?**We can recommend jobs specifically for you!_Fairview Health Services ( is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 12 hospitalsincluding an academic medical center and long-term care hospitalserving the greater Twin Cities metro area and north-central Minnesota.__Its broad continuum also includes 56 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership with the University of Minnesota, Fairviews 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education._**_Vaccination Update_**_As part of our ongoing efforts to protect the wellbeing of our teams and to provide a safe and healthy environment for the patients and communities we serve, all Fairview employees will be required to receive both an annual flu vaccination and the COVID-19 vaccination series. Current employees must have completed both vaccination schedules on or before October 31, 2021.Beginning August 9, 2021, any new hires who are not fully vaccinated against COVID-19 are required to receive their first dose prior to their start date and their second dose (if receiving Moderna or Pfizer vaccines) within 4 weeks of their start date. Annual flu vaccinations are also required before the employment start date for employees who begin employment during the flu season.Accommodations requests will be reviewed on an individual basis.__EEO/AA Employer/Vet/Disabled All qualified applicants will receive consideration without regard to any lawfully protected status._**Job Locations** _US-MN-Saint Paul_**Requisition Post Information* : Posted Date** _8 hours ago_ _(1/4/2022 2:58 PM)_**_Requisition ID_** _2022-86592_**_Profession_** _Non-Clinical Support Staff_**_Speciality_** _Other_**_Location_** _Midway Corporate Campus_**_Shift_** _day_**_Hours per 2 weeks_** _80_**_Department_** _Customer Experience Admin_

Keywords: Fairview Health Services, St. Paul , Pat Relations Liaison, Other , Saint Paul, Minnesota

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