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Customer Experience Specialist - St. Paul Onsite Only

Company: U.S. Bank
Location: Saint Paul
Posted on: January 10, 2022

Job Description:

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we're one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.Job DescriptionExplore your career possibilities here.

Are you ready to start your career with unlimited opportunities for professional growth through a structured career path program? We pride ourselves on creating a culture surrounded by our five core values, we do the right thing, we draw strength from diversity, we power potential, we put people first, we stay a step ahead to foster positive relationships with each other and our customers. Come join us at U.S. Bank, as a Customer Experience Specialist! In this role, you will be the first point of contact for our customer inquiries via the telephone. You will work in a highly collaborative, fast-paced environment, where customer service is our passion. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

Forget "bankers hours", this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available 24/7/365! We currently have openings for mid, second and third shifts.If hired, you must be able to attend five weeks of training Monday-Friday, 10 a.m. - 6:30 p.m. CSTResponsibilities include:

  • Answer incoming calls and assist customers with questions and concerns related to their U.S. Bank accounts
  • Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
  • Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
  • Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
  • Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
    • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer serviceBasic Qualifications
      • High school diploma or equivalent
      • Minimum 18 months of customer service related experience
        Preferred Skills/Experience
        • Effective problem-solving and negotiation skills
        • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
        • Proven time management skills / ability to multitask
        • Experience interacting positively with unsatisfied customers
        • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
        • Strong verbal and written communication skills
        • Proficient computer skills, especially Microsoft Office applications
        • Bilingual English-Spanish speaking a plusINDAMIf there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .Benefits:
          Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers .EEO is the Law
          Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal EEO is the Law poster.E-VerifyU.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

Keywords: U.S. Bank, St. Paul , Customer Experience Specialist - St. Paul Onsite Only, Other , Saint Paul, Minnesota

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