Sr. Solutions Architect - Customer Journey

Company: The Travelers Companies, Inc.
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

As a Senior Architect, you will help lead the effort to create the "north star" technology architecture for the Corporate & Shared Systems organization of a global, Dow 30 company.

This position may be based 100% remotely or in one of our offices.
Travelers has an exciting opportunity for a talented Customer Journey Architect to join our highly motivated and skilled architecture team. You will be a key influencer in driving the evolution of how we delivery business value to our customers. You will: help build the roadmap customer journey mapping; be comfortable using design thinking; be hands-on with Proof of Concept work - driving a test and learn mindset; develop guidelines and guardrails to enable teams to be more self-sufficient; provide overall technical leadership while architecting end-to-end solutions; connect the architectural dots to engineering staff; as well as raising up the technical skill level of the teams you support.

YOU should join us if you---
--- Are a passionate technology professional who enjoys solving complex puzzles.
--- Understand the difference between getting something out to market to learn, vs. delivering a fully hardened production system.
--- Are comfortable with ambiguity; creating hypothesis and coming up with efficient and effective ways of proving/disproving them is your everyday way of working.
--- Can balance opposing forces and come to a decision.
--- Understand business challenges and can evolve lessons learned into a sustainable technical solution.
--- Have an Agile mindset and are value-focused and guided by the Lean-Agile principles.
--- Have the desire to be a lifelong learner, enjoy sharing your knowledge by coaching others, and enable others to continuously improve through coaching and mentorship.
--- Measure your own success by the success of your team and the satisfaction you bring to our customers.
--- Know how to have fun, while getting the job done.
Our architects:
--- Provide strategic thinking, solutions and roadmaps while driving architectural recommendations.
--- Ensure architectural adherence through blueprint and design reviews.
--- Assist in the remediation of application stability and performance.
--- Adopt and communicate new concepts, ideas, techniques, best practices and technology assistance.
--- Work with vendors and product management areas to establish required infrastructures.
--- Perform product level design, debug and performance analysis.
---Responsible for the development and production support of enterprise application utilities and models to include publishing, best practices and guidelines for supported technologies.
--- Work with vendors and product management areas to establish required infrastructures and frameworks.
--- Perform product evaluations, and Proof of Concepts'.
--- Provide architectural strategy and subject matter expertise in one or more of the following areas (dependent on knowledge and expertise):
--- Design Thinking
--- Cloud
--- APIs, Service Design & Service Orchestration
--- User Experience
--- Development platforms and frameworks (Angular, React, .NET)
--- Event Based Systems
--- Application Integration (synchronous, asynchronous, streaming)
--- Observability (monitoring, logging, tracing, alerting)
--- Application & Data Security (secure coding practices, identity and access management, data classification)
--- Extreme Programming Practices (XP)
--- Domain Driven Design (DDD) and associated techniques (ie Event Storming)

Primary Job Duties & Responsibilities

This position will:

Improve the practice of developing Customer Journeys
Provide strategic thinking to influence strategies, roadmaps and drive architectural recommendations/point-of-views through Bond & Specialty Architecture Center of Excellence and Architecture Chapter
Ensure architectural adherence through blueprint and design reviews
Assist in the remediation of application stability and performance
Adopt and communicate new concepts, ideas, techniques, best practices and provide technology assistance to our teams
Be responsible for the development and production support of enterprise application utilities and models to include publishing best practices and guidelines for supported technologies
Work with vendors and product management areas to establish required infrastructures and frameworks
Provide standard solutions to solve business and technical needs
Perform product evaluations, and proofs of concept.

The preferred technology foundations may include the following:

Minimum six years of experience in enterprise, application, and/or information architecture.
3+ years of experience designing/implementing REST-based services and event-driven architectures
3+ years of experience with Domain-driven design techniques
3+ years of experience designing/implementing .NET Core and .NET framework-based applications
AWS experience/certification a plus

Minimum Qualifications

High School diploma or equivalent required.
3 years of experience in enterprise, application, and/or information architecture required.

Education, Work Experience, & Knowledge

Bachelor's degree in a related field preferred.
5 years of experience in enterprise, application, and/or information architecture preferred.

Job Specific Technical Skills & Competencies

Job Specific:

This position will:

--- Work hands-on as an agile team member creating highly impactful cross-Bond & Specialty Insurance products in the cloud supporting all Value Streams.

--- Provide strategic thinking and thought-leadership for cloud, API, and event-driven architecture to influence strategies, roadmaps and drive architectural recommendations/point-of-views through Bond & Specialty Architecture Center of Excellence and Architecture Chapter

--- Ensure architectural adherence through blueprint and design reviews

--- Assist in the remediation of application stability and performance

--- Adopt and communicate new concepts, ideas, techniques, best practices and provide technology assistance to our teams

--- Work with vendors and product management areas to establish required infrastructures and frameworks

--- Provide standard solutions to solve business and technical needs

--- Perform product evaluations, and proofs of concept.

If YOU---

--- Are a passionate technology professional who enjoys solving complex problems

--- Pride yourself on being a quick learner

--- Are comfortable with ambiguity

--- Understand business challenges and can develop long-term, sustainable technical solutions

--- Have a passion for learning and applying new technologies

--- Enjoy working in a fast-paced, agile environment where you will have the opportunity to automate things

--- Enjoy mentoring others and driving adoption of new technologies and design patterns

--- Have an Agile mindset and are value-focused and guided by the Lean-Agile principles

--- Have the courage to say what needs to be said in a respectful and tactful way, even if it's not what people want to hear

--- Have the desire to be a lifelong learner, enjoy sharing your knowledge by coaching others, and enable others to continuously improve through mentorship

--- Above all, measure your own success by the success of your team and the satisfaction of our customers

Then, Bond & Specialty Insurance Technology is the place for you!

Our TEAM---

--- Is innovative and dedicated to creating forward-thinking software solutions and self-service digital capabilities that enable our company to continuously stay ahead of evolving customer expectations and emerging disruptive competition

--- Has a passion for technology and designing industry-leading business capabilities

--- Is responsible for developing technology systems that support our company's workflow, policy administration and customer service processes

--- Is made up of diverse, competent and reliable individuals who trust one another and feel free to express their feelings and ideas

--- Is aligned with a shared vision and focused values, great at collaborating and accomplishing our tasks, and committed to quality results

--- Adapts quickly to changing conditions and demands, takes accountability as a group, and works hard to our accomplish goals

--- Reflects and learns from past experience and is committed to relentless improvement

--- Recognizes and values team contributions and celebrates successes

Primary Job Duties & Responsibilities
Your DAY---
You will evaluate existing and explore new architectural approaches and ways of working to elevate the practice of architecture across Bond & Specialty Insurance and the enterprise
You will explore technology and design patterns that will enable us to maintain our competitive edge in the digital world
You will influence large, highly complex enterprise-impactful strategies and flesh out technical points-of-view describing our best path forward as part of the Architecture Chapter
You will be able to influence and set technical direction for our Agile Teams
You will have the freedom to be open-minded, creative and self-critical..... click apply for full job details

Keywords: The Travelers Companies, Inc., St. Paul , Sr. Solutions Architect - Customer Journey, Other , Saint Paul, Minnesota