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Customer Service Associate - Woodbury, MN (full-time)

Company: Goodwill Easter Seals Minnesota
Location: Saint Paul
Posted on: November 22, 2021

Job Description:

Position Summary:

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

Typical Starting Pay Range between $12.80 - 16.00/hr

A day in the life :In a typical day, a Customer Service Associate can expect to... Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
Store Operations: Follows policies and procedures and executes directives in a timely manner.
Safety & Risk: Help contribute to a safe, welcoming environment for employees and customers. This includes, but is not limited to, PPE (Personal Protective Equipment) for employees, social distancing standards, daily health checks to prevent transmission, and contactless donations drop-off processes at our retail locations.
Services & Programs: Provides a work environment to train and develop participants in achieving their goals.
Job Perks: Work-life balance: no overnights, limited holiday hours (closed Thanksgiving, Christmas, Easter), rotating weekend shifts, and NO late closing shifts!
Benefits: employee discount and competitive medical, dental, vision, life insurance and 401(k) plans
About You:

Required Knowledge & Skills: A typical full-time schedule is 35-40 hours per week and requires: Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
Willingness and ability to be cross-trained, and to train in new employees.

Ability to read, write and speak English sufficiently to communicate effectively with managers, employees, and customers
Ability to work independently and coordinate multiple projects simultaneously
Excellent organizational skills with the ability to prioritize
Excellent decision-making skills
Strong attention to details
Ability and desire to provide excellent customer service
Ability to interact with a diverse population in a human services setting
High level of initiative and self-motivation
Perseverance and commitment to getting the job done
Softline and hardline merchandising expertise
E-commerce merchandise knowledge preferred
Prior Experience & Education: 0-3 years of relevant experience
High school diploma or equivalent preferred
About Us: Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that provides job training and career navigation services to eliminate barriers to work and independence.
Revenue from nearly 50 retail stores along with grants and financial contributions supports Minnesotans with digital literacy skills, resume development, understanding government benefits and more.
Shopping and donating helps divert over 65 million pounds from landfills annually and have helped us connect people to jobs since 1919.
Read more about us here!
Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer committed to creating a diverse workforce. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Keywords: Goodwill Easter Seals Minnesota, St. Paul , Customer Service Associate - Woodbury, MN (full-time), Other , Saint Paul, Minnesota

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