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Communication Systems Support

Company: University of St. Thomas
Location: Saint Paul
Posted on: June 9, 2021

Job Description:

OVERVIEW

The University of St. Thomas invites qualified candidates to apply for a Communication Systems Support position within the Department of Innovation Technology Services.

The University of St. Thomas embraces diversity, inclusion, and equal opportunity for all. Our convictions of dignity, diversity and personal attention call us to embody and champion a diverse, equitable and inclusive environment. We welcome applicants of diverse races, ethnicities, geographic origins, gender identities, ages, socioeconomic backgrounds, sexual orientations, religions, work experience, physical and intellectual abilities, and financial means. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. This commitment is consistent with our mission to inspire our students, using the Catholic intellectual tradition, to think critically, work skillfully, and act wisely - all for the common good. A successful candidate will possess a commitment to the ideals of this mission.

JOIN OUR COMMUNITY

The University of St. Thomas offers a competitive and comprehensive benefits program, which includes:

  • Up to 100% tuition remission for employees, spouses, and dependents upon eligibility
  • A generous Employer retirement contribution of 9.4% of annual salary upon eligibility
  • Medical, dental, and vision options
  • Employer-paid disability, life, and AD&D benefits

JOB SUMMARY

The Communication Systems Support will assist the Marketing Cloud & Communication Systems Admin with development and support of Marketing Cloud and other communication platforms. This position will work collaboratively with the Salesforce Administrators to troubleshoot and implement meaningful strategy, guided by the businesses.

This position will be responsible for day-to-day end user support and training of Marketing Cloud and other communication systems. It will involve working collaboratively across all of ITS to meet the needs of campus.

It will also be a responsibility of this role to develop and maintain policies and procedures relating to mass communication and the technology associated to it, which will involve the maintenance of a knowledge base and other documentation.

In addition, it will also be required for this position to engage professionally within the space of CRM and Marketing Communication to develop professionally as well as challenge the status quo.

ESSENTIAL FUNCTIONS

Communication Systems Administration and Operational Support

  • Serve as the primary tech for the day-to-day permissions requests and troubleshooting of Lyris, Salesforce Marketing Cloud (SFMC), Auto: Distribution Groups, and other mass communication tools through help desk tickets, including problem resolution.
  • Assist the Product Owners in maintenance and upgrades to assigned systems and processes.
  • Support back-end email security and deliverability support.
  • Office365 email white-list support.
  • Facilitate SPF, DKIM, DMARC, and DNS related inquiries.

  • Remain current with technology trends in the CRM and Marketing technology

Business Analysis/Process Improvement

  • Assist with eliciting, analyzing, documenting and communicating project requirements and user stories that satisfy stakeholder and project needs.
  • Quickly understand client organization's direction, structure, and requirements.
  • Participate in project planning, supporting in the execution and development of all projects.

Policy, Procedure, and Guideline Development

  • Create, curate, and deliver training materials, mass communication procedures and guidelines through online and in-person channels.
  • Creation and facilitation of a Mass Communication Community of Practice forum for broad, decentralized community support.

Training and Support

  • Train content creators in best practices for successful email & SMS text message delivery.
  • Consult with departments and individuals on tools and resources to accomplish their goals.

QUALIFICATIONS

Minimum Qualifications:

  • Bachelor's degree in a relevant field

  • One (1) year of professional level experience providing customer service as well as technical and operational support to include troubleshooting IT applications

  • Technical experience to include working with databases, email deployment, HTML, etc., troubleshooting in a networked, managed, enterprise environment; experience with data input translation, querying and document management

Preferred Salesforce Certifications:

  • Marketing Cloud Email Specialist Certification
  • Pardot Specialist

HOW TO APPLY

All interested candidates must apply online at https://www.stthomas.edu/jobs/. Follow the instructions to complete an online application which includes creating or updating an applicant profile, uploading a resume, and completing a job specific application.

In light of its commitment to create and maintain a safe learning and working environment, employment with the University of St. Thomas requires consent and successful completion of a background screening.

The University of St. Thomas, Minnesota Human Resources Department advertises the official job listing on its website at www.stthomas.edu/jobs.

The University of St. Thomas is an Equal Opportunity Employer

Keywords: University of St. Thomas, St. Paul , Communication Systems Support, Other , Saint Paul, Minnesota

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