The University of St. Thomas invites qualified candidates to
apply for a Communication Systems Support position within the
Department of Innovation Technology Services.
The University of St. Thomas embraces diversity, inclusion, and
equal opportunity for all. Our convictions of dignity, diversity
and personal attention call us to embody and champion a diverse,
equitable and inclusive environment. We welcome applicants of
diverse races, ethnicities, geographic origins, gender identities,
ages, socioeconomic backgrounds, sexual orientations, religions,
work experience, physical and intellectual abilities, and financial
means. We are committed to building a team that represents a
variety of backgrounds, perspectives, and skills. This commitment
is consistent with our mission to inspire our students, using the
Catholic intellectual tradition, to think critically, work
skillfully, and act wisely - all for the common good. A successful
candidate will possess a commitment to the ideals of this
JOIN OUR COMMUNITY
The University of St. Thomas offers a competitive and
comprehensive benefits program, which includes:
- Up to 100% tuition remission for employees, spouses, and
dependents upon eligibility
- A generous Employer retirement contribution of 9.4% of annual
salary upon eligibility
- Medical, dental, and vision options
- Employer-paid disability, life, and AD&D benefits
The Communication Systems Support will assist the Marketing
Cloud & Communication Systems Admin with development and support of
Marketing Cloud and other communication platforms. This position
will work collaboratively with the Salesforce Administrators to
troubleshoot and implement meaningful strategy, guided by the
This position will be responsible for day-to-day end user
support and training of Marketing Cloud and other communication
systems. It will involve working collaboratively across all of ITS
to meet the needs of campus.
It will also be a responsibility of this role to develop and
maintain policies and procedures relating to mass communication and
the technology associated to it, which will involve the maintenance
of a knowledge base and other documentation.
In addition, it will also be required for this position to
engage professionally within the space of CRM and Marketing
Communication to develop professionally as well as challenge the
Communication Systems Administration and Operational Support
Business Analysis/Process Improvement
- Assist with eliciting, analyzing, documenting and communicating
project requirements and user stories that satisfy stakeholder and
- Quickly understand client organization's direction, structure,
- Participate in project planning, supporting in the execution
and development of all projects.
Policy, Procedure, and Guideline Development
- Create, curate, and deliver training materials, mass
communication procedures and guidelines through online and
- Creation and facilitation of a Mass Communication Community of
Practice forum for broad, decentralized community support.
Training and Support
- Train content creators in best practices for successful email &
SMS text message delivery.
- Consult with departments and individuals on tools and resources
to accomplish their goals.
Preferred Salesforce Certifications:
- Marketing Cloud Email Specialist Certification
- Pardot Specialist
HOW TO APPLY
All interested candidates must apply online at https://www.stthomas.edu/jobs/.
Follow the instructions to complete an online application which
includes creating or updating an applicant profile, uploading a
resume, and completing a job specific application.
In light of its commitment to create and maintain a safe
learning and working environment, employment with the University of
St. Thomas requires consent and successful completion of a
The University of St. Thomas, Minnesota Human Resources
Department advertises the official job listing on its website at
The University of St. Thomas is an Equal Opportunity