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Customer Svcs Specialist

Company: State of Minnesota
Location: Saint Paul
Posted on: June 8, 2021

Job Description:

Job Details

Job Class: Customer Service Specialist

Working Title: Customer Service Specialist

Who May Apply: This vacancy is open for bids and for all qualified job seekers simultaneously.

Date Posted: 05/27/2021

Closing Date: 06/07/2021

Hiring Agency/Seniority Unit: Minnesota Department of Health (MDH)

Division/Unit: Facilities Management

Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm

Days of Work: Monday - Friday

Travel Required: No

Salary Range: $16.50 - $21.61/hourly; $34,452 - $45,121/annually

Classified Status: Classified

Bargaining Unit/Union: 206 - AFSCME Clerical, Council No. 5

Work Area: (AFSCME) Facilities Management

FLSA Status: Nonexempt

Connect 700 Program Eligible: Yes

Job Summary

Job Summary

  • This position requires the incumbent to be on-site Monday - Friday, 8:00am - 4:30pm.*

The purpose of this position is to provide reception and customer service support in the Freeman Office Building for the Departments of Health, Agriculture, and the Board of Animal Health. This position acts also as the receptionist for the Ag/Health Lab Building located next door. This position may also provide backup services for Facilities Management Division service lines in the Metro buildings.

Responsibilities include:

  • Provide receptionist support services for all agencies within the Freeman and Lab buildings Monday through Friday between the hours of 8:00 AM and 4:30 PM
  • Provide general reception and telephone support services so that visitors are properly directed and referred, a positive image is presented to the public, and program staff receive messages and other essential information
  • Answer the agency's general information line and direct callers to the appropriate agency staff in a courteous and professional manner
  • Provide administrative support for front desk activities so front desk goals and objectives are met in a timely, professional, and efficient manner
  • Be the first point of contact for building access in the security system of the Freeman and Lab Buildings.
  • Provide reservation services for conference rooms in the Freeman Building
  • Perform tasks as assigned by Supervisor in support of team activities or accomplish the goals Freeman/Lab operations

Qualifications

Minimum Qualifications

  • Customer service experience sufficient to answer the phone, refer callers, and greet visitors with courtesy and respect

  • Typing/keyboarding experience sufficient to perform skilled typing tasks with speed and accuracy

  • Data entry experience sufficient to read source documents and enter data into specific data fields

  • Experience using word processing and spreadsheet software applications (i.e. MS Word & Excel)

  • Communication/English language skills (written, oral, and ability to read) sufficient to answer phones, read correspondence, and write memos using appropriate professional language

Preferred Qualifications

  • Experience providing superb customer service to evaluate internal and external customer needs, manage stressful situations, and ensure that customer questions are answered
  • Experience exercising good judgement as it relates to matters of confidentiality
  • Ability to manage competing priorities and ensure tasks are completed accurately and efficiently
  • Ability to work independently in addition to working cooperatively and effectively as part of a team
  • Ability to carry out oral and/or written instructions and provide instruction to others
  • Knowledge and experience with a variety of software and office technology systems
  • Ability to research information, analyze reports and convey pertinent information
  • Ability to problem solve and use good judgment in daily work
  • Ability to prioritize workload to meet deadlines
  • Strong attention to detail
  • Ability to use organizational skills to ensure that admin processes are operating efficiently

Physical Requirements

  • This position requires occasional lifting of up to 25lbs of such articles as file boxes

  • Physical demands include lifting, twisting, standing, sitting, and pulling to perform job duties

Additional Requirements

This position requires successful completion of a background check

Application Details

Why Work For Us

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative, mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

We offer a competitive benefits package including employee and family health and dental insurance, life insurance, disability insurance, health promotion programs, pre-tax benefits, vacation leave, sick leave, paid holidays, deferred compensation, retirement benefits, and more!

How to Apply

Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Rich Austin at rich.austin@state.mn.us

If you are a Connect 700 applicant, please email your certificate and the Job posting ID 45906 to Rich Austin at rich.austin@state.mn.us by the position close date.

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator a health.hr.ada@state.mn.us.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us. Please indicate what assistance you need.

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Keywords: State of Minnesota, St. Paul , Customer Svcs Specialist, Other , Saint Paul, Minnesota

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