Manager, Client Financial Services - ( 2105837 )
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The Manager, Client Financial Services, is responsible for
overseeing the processes and team involved in supporting the
Pearson VUE business for Client Financial Services. This position
works cross-functionally throughout the organization to build and
maintain client-centric financial services. It requires an
experienced, organized, and fully competent professional with
ability to support the systems, processes, and team involved in
providing billing, reporting, and reconciliations to our clients,
test centers, and business partners. The position will partner with
Program Management, Finance, Sales, Legal and others to provide
financial support and guidance on existing and new client accounts,
while managing a team of client financial analysts.
This "hands-on" role includes:
Providing subject matter expertise to business partners and
VUE's clients which includes client and channel reporting,
vouchers, discounting, and payment processing.
Maintain and foster close working relationships with key
Work in collaboration with shared services to provide clients
with accurate reporting, monthly financials and timely
Identifying tools, techniques and practices that are business
enablers and enhance improvements in system/performance for
Manage client invoicing process ensuring client financial
statements and settlements are handled accurately and timely, by
contractual due dates leveraging the VUE Test System (VTS).
Oversee the VTS financial reconciliation system to ensure client
fee schedules are accurately maintained in the financial
reconciliation system per contractual fee schedules for VUE
Work with Business Development and Program Management during bid
process for new contracts to ensure we deliver competitive
financial services to our clients within our system capabilities
(ie. global payments, reporting, tax collection).
Lead and provide support during the new client launches and
changes in existing client programs
Support audit schedules and provide relevant documents to
support internal, external and client audits
Expertise in understanding and ensuring the business processes
under VUE's SSAE18 control structure are continually followed.
Develop, implement and maintain policies and procedures in
regarding to client invoicing
Provide knowledge and support to team and Program Managers
related to discount, vouchers, pre-paid/non-pre-paid programs
Oversee General Ledger activities for revenue recognition,
liabilities and expenses related to client invoicing
Maintain team by recruiting, selecting, orienting, and training
employees; maintaining a safe, secure, and legal work environment;
developing personal growth opportunities.
Other duties as assigned
Partners with Business Development, Program Management, and
Works alongside the business to ensure proper support of client
financial needs are met.
Leverages Pearson Shared Services accounting to support client
payments and receipts
Work in collaboration with the VUE Client Financial teams - UK,
Japan, India, China, and others.
Working relationship with global tax team, VUE software
development, and legal.
Ability to Influence Others - Identifies the agendas, concerns,
and motivations of interested others, and is persuasive when
positioning ideas and arguments to address them. Proactively
cultivates networks with key individuals across functions to gain
support for ideas, creating a foundation for future influence.
Ensures that all proposals or arguments are fully supported by
strong logic and a compelling business case, addressing all
Communication - Communicates financial information and concepts
in a clear, precise, thorough manner to meet the needs of both
finance and non-finance audiences. Ensures that own positions
effectively address others' needs and priorities, and that concerns
are openly discussed and addressed. Projects self-assurance and
unshakable confidence to influence outcomes with persuasiveness and
candour. Appreciates the diversity of stakeholder interactions and
adapts personal style as well as approach accordingly.
Strategic Decision Making - Critically and logically evaluates
potential short- and long-term costs, risks, and benefits of
alternatives before making key decisions. Critically and logically
evaluates the costs, risks, and benefits of alternatives before
Accountability and Ownership - Prioritizes and balances,
organizes, and allocates time, actions, and resources to generate
significant positive results and achieve critical goals, even in
fast-moving or uncertain situations. Anticipates and decisively
intervenes, addressing and removing obstacles, and redirects
efforts to accelerate work, improves quality, moves the work
forward, and/or gets efforts back on track.
Collaboration and Partnering - Identifies opportunities and
takes action to build relationships between own area and other
teams/departments to help achieve business goals. Working
relationship with global tax team and legal.
Change Management Capability - Understands the change management
process. Able to influence and lead others to embrace change
positively in support of organizational objectives.
Prioritization - Juggles many priorities and competing demands
for one's time. Understands the importance of materiality when
Pearson is an Equal Opportunity and Affirmative Action Employer
and a member of E-Verify. All qualified applicants, including
minorities, women, protected veterans, and individuals with
disabilities are encouraged to apply.
BA / or equivalent experience
5 years' experience managing/leading Finance teams.
Ability to work on multiple projects simultaneously
Understand the big picture while managing the day-to-day
Ability to work and effectively communicate with senior-level
Track record of adapting systems to respond to changing client
demands and ability to drive process improvements to create
internal efficiencies or improvements in customer experience
Strong organizational skills with track record of meeting
Make moderately complex decisions without guidance
Ability to work under pressure
Flexibility for change
Strong customer service skills
Global experience (preferred)
The anticipated starting salary range for Colorado-based
individuals expressing interest in this position is $80K to $90K.
This position is eligible to participate in an annual incentive
Benefits available to eligible employees can be seen at:
Primary Location : US-RE-Remote
Work Locations :
Job : Finance
Organization : North America
Employee Status : Regular Employee
Job Type : Standard
Job Level : Manager
Shift : Day Job
Job Posting : May 12, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2105837