Service Coordinator

Company: Bearcom
Location: Saint Paul
Posted on: June 7, 2021

Job Description:

BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety. The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done. Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base. With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada. BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities. BearCom's headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.

As a Service Coordinator, you will be responsible for meeting customer expectations, some of which are quality, performance, timeliness, and effective communication. Wireless communication systems include complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be organized, self-motivated, customer service driven, possess a willingness to learn and be reliable. The Service Coordinator will interface directly with the end customer, therefore, a professional attitude and effective communication are vital.

RESPONSIBILITIES

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and record of calls, activities and other relevant information.
• Provide in route and follow up calls to customers as part of customer service.
• Perform administrative and office clerical duties as assigned.

QUALIFICATIONS

• 2 years of proven relevant experience
• Type 35 wpm, with experience in data entry.
• Knowledge of procedures and guidelines for emergencies.
• Proficient in English (oral and written). Bi-lingual in Spanish is a plus.
• Outstanding organizational and multitasking abilities.
• Must follow company procedures and assist with development and refining procedures as needed.
• Must have computer skills and proficiency in Microsoft Excel, Word, and Outlook.
• Must be able to work under pressure and independently, and be able to meet deadlines for delivering quality solutions in a timely manner.
• Must be an active listener with excellent communication skills
• Must possess sound judgement and critical thinking.
• Background checks are part of the hiring process, which may include a Motor Vehicle check.

BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include: Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.

BearCom is proud to be an equal opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law. All employment is decided based upon qualifications, merit and business need.

Keywords: Bearcom, St. Paul , Service Coordinator, Other , Saint Paul, Minnesota