Sr. Technical Sales Support Specialist - Electrophysiology (MN and Remote) Job

Company: Boston Scientific
Location: Saint Paul
Posted on: May 3, 2021

Job Description:

Additional Locations:   Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career GrowthAt Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose--improving lives through your life’s work. Sr. Technical Sales Support Specialist - ElectrophysiologyAbout the role:Provide clinical and technical product support to Boston Scientific field personnel, clinicians, and other internal customers regarding market-released electrophysiology and diagnostic (e.g. implantable cardiac monitor) products. Help our customers use our products by providing immediate, accurate and up-to-date information and assisting in troubleshooting, problem solving and assessment of product operation. This is a full-time position, within hours of operation of Monday-Friday, 6:30 am 7:00 pm Central time.The candidate identified for this role can sit in Arden Hill, MN or at any Remote siteYour Responsibilities Include:Achieve and maintain proficiency in market-released and future products. Achieve and maintain working knowledge of clinical product operation.Provide advanced troubleshooting and general product support to customers via multiple communication pathways (phone, email, etc.).Utilize extensive product knowledge and thorough understanding of clinical application to analyze and assess product operation and make recommendations for optimal product management.Document and evaluate customer inquiries, comments and concerns.Create relevant technical publications and reference materials.Maintain up-to-date general industry knowledge, including current investigational studies and preliminary results.Educate and train customers through phone consultation, training programs, written correspondence and general field assistance.Participate in pre-market-release technical evaluation of products.Assist with complaint investigation and communication of findings.What We're Looking For In You:RequiredQualifications:4 years combined clinical and industry experience in electrophysiology procedures such as cardiac mapping and ablationExperience operating the RHYTHMIA HDx Mapping SystemStrong technical writing skillsFlexible communication styleExcellent research and analytical skillsPreferred Qualifications:Bachelors degree preferred8 years combined clinical and industry experience in electrophysiology procedures such as cardiac mapping and ablationBSC RHYTHMIA Mapping Specialist certification (past or present)Direct patient care experience or experience in a healthcare environmentStrong technical knowledge of industry-wide electrophysiology productsStrong understanding of relevant procedures and associated medical terminology About usAs a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen. Requisition ID: 475620 

Keywords: Boston Scientific, St. Paul , Sr. Technical Sales Support Specialist - Electrophysiology (MN and Remote) Job, Other , Saint Paul, Minnesota