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Production Support Analyst

Company: Horizontal
Location: saint paul
Posted on: May 3, 2021

Job Description:

3+ years of experience with hands on technical troubleshooting, incident management, and system monitoring.

3+ years of experience writing complex SQL queries, performing data analysis, reporting, and making data driven decisions.

Strong written and verbal communication skills with the ability to communicate technical information effectively to technical and non-technical stakeholders.

Revised Preferred Skills/Differentiators:

Experience working with and troubleshooting REST APIs

Experience testing against use cases

Experience with Atlassian tools JIRA and Confluence

Revised Job Description: Will be a member of the Further Partner Support team responsible for providing production support for the Further business applications.

Accountabilities:

Provide support for business applications, including performing incident triage, impact analysis, troubleshooting, and root cause analysis for reported issues.

Proactively communicate incident status and impact details to both partners and management.

Partner with internal teams to resolve issues and escalate issues to appropriate teams when necessary.

Create and maintain application support procedures and documentation.

Review application changes and perform production certification for acceptance of changes into production status and ensure that changes comply with support and documentation standards.

Provide on-call coverage and after hours support as needed.

Requirements:

(Priority) 3+ years of experience with hands on technical troubleshooting, incident management, and system monitoring.

(Priority) 3+ years of experience writing complex SQL queries, performing data analysis, reporting, and making data driven decisions.

(Priority) Strong written and verbal communication skills with the ability to communicate technical information effectively to technical and non-technical stakeholders.

Excellent organization skills with the ability to handle escalated issues and competing priorities while maintaining a sense of urgency.

Strong analytical and critical thinking skills with the ability to break down complex problems and develop action plan.

Ability to work under pressure and be flexible in fast paced environment.

Strong attention to detail and a customer focus.

Preferred Requirements:

(Priority) Experience working with and troubleshooting REST APIs

(Priority) Experience testing against use cases

(Priority) Experience with Atlassian tools JIRA and Confluence

Knowledge of coding and web development practices

General knowledge of AWS cloud platform



Requirements:

Horizontal Integration

Keywords: Horizontal, St. Paul , Production Support Analyst, Other , saint paul, Minnesota

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