Production Support Analyst
Company: Horizontal
Location: saint paul
Posted on: May 3, 2021
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Job Description:
3+ years of experience writing complex SQL queries, performing
data analysis, reporting, and making data driven decisions. Strong written and verbal communication skills with the ability
to communicate technical information effectively to technical and
non-technical stakeholders. Revised Preferred Skills/Differentiators: Experience working with and troubleshooting REST APIs Experience testing against use cases Experience with Atlassian tools JIRA and Confluence Revised Job Description: Will be a member of the Further Partner
Support team responsible for providing production support for the
Further business applications. Accountabilities: Provide support for business applications, including performing
incident triage, impact analysis, troubleshooting, and root cause
analysis for reported issues. Proactively communicate incident status and impact details to
both partners and management. Partner with internal teams to resolve issues and escalate
issues to appropriate teams when necessary. Create and maintain application support procedures and
documentation. Review application changes and perform production certification
for acceptance of changes into production status and ensure that
changes comply with support and documentation standards. Provide on-call coverage and after hours support as needed. Requirements: (Priority) 3+ years of experience with hands on technical
troubleshooting, incident management, and system monitoring. (Priority) 3+ years of experience writing complex SQL queries,
performing data analysis, reporting, and making data driven
decisions. (Priority) Strong written and verbal communication skills with
the ability to communicate technical information effectively to
technical and non-technical stakeholders. Excellent organization skills with the ability to handle
escalated issues and competing priorities while maintaining a sense
of urgency. Strong analytical and critical thinking skills with the ability
to break down complex problems and develop action plan. Ability to work under pressure and be flexible in fast paced
environment. Strong attention to detail and a customer focus. Preferred Requirements: (Priority) Experience working with and troubleshooting REST
APIs (Priority) Experience testing against use cases (Priority) Experience with Atlassian tools JIRA and
Confluence Knowledge of coding and web development practices General knowledge of AWS cloud platform
Requirements:
Horizontal Integration
Keywords: Horizontal, St. Paul , Production Support Analyst, Other , saint paul, Minnesota
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