Sr. System Specialist

Company: Abbott Laboratories
Location: Saint Paul
Posted on: April 11, 2021

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.Our business purpose is to restore health and improve quality of life through the design and provision of device and management solutions for the treatment of structural heart disease. We aim to lead the markets we serve by requiring the solutions we offer customers provide an improved benefit/risk profile as compared to existing standards of care; a performance threshold that by definition, guides and ensures the productive output of our engineering, business development, and clinical research efforts result in outcomes that advance the standard of care.The Sr. System Specialist is responsible for analyzing and processing change requests in the designated PLM and ERP systems. This includes communication with change originators on issues identified and how to correct them, frequently on more complex changes. The Sr. System Specialist has mastered all the tasks completed by Change Specialists III and acts as a trainer/mentor to all individuals in the Change Specialist I, II and III roles. The Sr. System Specialist provides support to all levels of the Quality System. This includes any procedure updates, communications across Abbott and continual training where needed.WHAT YOU'LL DO * Provides subject matter expertise on the change process (procedures and software systems) to Change Specialists I, II, III and users; first point of contact for Change Specialists I, II and III when issues arise* Support changes in the PLM and ERP System* Trains/Mentors Change Specialists I and II* Provides advanced support of and interaction with users and change originators on in-depth PLM and ERP topics. Manages a variety of changes, with greater focus on complex changes, in a PLM System* Manages and provides procedure support for the Business Unit* Provide support to projects, submissions and audits in the Business Unit* Has knowledge of broader business units and products to support work across Abbott; understanding why configurations and procedures are different across the organization/products.* Focuses on troubleshooting PLM and ERP issues* Helps users resolve system issues in the workflow* Identify system enhancements* Identify gaps in the system and requirements* Provide advanced support across all levels of the Quality System* Identify requirement gaps/improvements * Provide and manage workflow/procedure trainingEDUCATION AND EXPERIENCE YOU'LL BRING Required * HS Graduate or Equivalent* 5+ years of experience in a document control role, preferably in a regulated industry* Advanced Microsoft Office skills* Ability to enter data and information into multiple business systems (PLM, ERP)* Advanced knowledge of systems (PLM, ERP)* Must have strong interpersonal skills* Able to solve problems in a team environment (within the department and cross-functionally)* Strong verbal and written communications with ability to effectively communicate with change originators and other Documentation Services staff in the organization.* Multitasks, prioritizes and meets deadlines in timely manner.* Strong organizational and follow-up skills, as well as attention to detail. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer: * Training and career development, with onboarding programs for new employees and tuition assistance * Financial security through competitive compensation, incentives and retirement plans * Health care and well-being programs including medical, dental, vision, wellness and occupational health programs * Paid time off * 401(k) retirement savings with a generous company match * The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully:? www.abbottbenefits.com Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

Keywords: Abbott Laboratories, St. Paul , Sr. System Specialist, Other , Saint Paul, Minnesota