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Customer Svcs Specialist Sr

Company: State of Minnesota
Location: Saint Paul
Posted on: April 8, 2021

Job Description:

The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple:--to empower the growth of the Minnesota economy,--for everyone. Our state's economy is diverse and dynamic, enriched by creative entrepreneurs, established Fortune 500 companies, and a labor force that brings the Minnesota values of hard work and integrity to work every day. The unique role of DEED is to empower businesses and workers to grow our economy by--building partnerships, planning for long term growth, and creating opportunity for workers from all backgrounds and experiences. We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good.--At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious. Job Class: Customer Service Specialist, Senior Who May Apply:-- This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 04/09/2021. Date Posted: 04/3/2021 Closing Date: 04/09/2021 Hiring Agency/Seniority Unit: Employ & Econ Development Dept Division/Unit: DDS Disability Determination Services Work Shift/Work Hours: Day Shift Days of Work:--Monday- Friday Travel Required: No Salary Range: $18.92 - $25.59/hourly; $39,505 - $53,432annually Classified Status: Classified There are--3 positions to be filled by this posting. These positions will analyze and process requests for consultative examinations for social security disability applicants, in the State of Minnesota. This includes extensive--phone contact with medical facilities for coordination of activities.. Duties include: 1) Use the Disability Case Processing System to schedule consultative examinations to obtain additional information needed to adjudicate claims for SSDI and SSI benefits.. 2) Request an Interpreter (e.g. American Sign Language, Spanish, etc) to be present at the consultative examination for all claimants requiring/requesting one. 3) Take appropriate action on requests sent to the change schedule, CE, schedule reinstated CE, and Claimant Response queues. 4) Notify the Disability Examiner of any changes to the scheduled appointments on when an applicant has been failed. 5) Convey information received from the panelist so that the case management database is up to date and the scheduling process remains accurate. Qualifications Minimum Qualifications To facilitate proper crediting and ensure you meet minimum qualifications , please clearly describe s your experience in the--areas listed below in your resume and indicate s the beginning and ending month and year for each job held Knowledge of medical terminology sufficient to develop and maintain accurate medical records. Knowledge of English sufficient to perform job duties described above, using reading, writing and speaking skills. Skill in customer service to promptly contact external clients and effectively communicate and elicit information with tact and diplomacy. Ability--to input data quickly and accurately into specialized case management database. Skill in keyboarding sufficient to enter information fast and accurate. Ability to communicate effectively with phone, email, and other messaging systems. Preferred Qualifications: 3--years administrative support work experience . Experience scheduling medical appointments. Ability to work as a team member as well as individually Ability to organize, prioritize work, and be self directed. Ability to maintain confidentiality, knowledge of Data Privacy Laws Able to make decisions independently in a fast-paced working environment. Additional Requirements This position requires successful completion of the following: Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance. It includes contact with the applicant's former employers. Individuals selected for positions with the Minnesota Disability Determination Service (DDS) will go through a complete federal background investigation. A suitability determination by the Social Security Administration is necessary to determine whether an employee can be issued credentials in order to have access to Social Security disability data, records, and systems. Finalists must pass a preliminary check prior to a job offer being made. A full background investigation will follow. Further details will be provided during the interview process. Why Work For Us GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. How to Apply Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at 651-259-3637. Connect 700 (C700) applicants must email their certificate to deed.hr@state.mn.us -- -- by 11:59PM of the posting close date to be considered as a C700 applicant. The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at 651-259-7089 or --karen.lilledahl@state.mn.us Please indicate what assistance is needed. Contact AN EQUAL OPPORTUNITY EMPLOYER The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply. We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance you need.

Keywords: State of Minnesota, St. Paul , Customer Svcs Specialist Sr, Other , Saint Paul, Minnesota

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