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Contact Center Sr. Specialist

Company: Allied Solutions
Location: Saint Paul
Posted on: April 3, 2021

Job Description:

Position Summary: This new position will primarily support the Affinity Contact Center (ACC) within the Enterprise Contact Center. The person in this role will serve as a liaison between the ACC and the Affinity markets and will be a subject matter expert on a wide range of Group product specific and contact center servicing topics. Responsibilities include but not limited to:

  • Independently manages small scale projects as assigned by leader
  • Serves as ACC representative on client implementations
  • Evaluates impact of client plan design changes on ACC
  • Creates Salesforce Knowledge articles that support CSA service delivery
  • Identifies trends in customer issues and proposes solutions to leadership team
  • Provides recommendations on enhancing customer experience
  • Partners with other units within Securian Business Services to effectively resolve complex servicing issues
  • Assists with tasks related to third-party call center as needed Qualifications:
    • Ability to work independently and prioritize daily workload
    • Excellent oral and written communication skills
    • Strong problem-solving and decision-making skills
    • Demonstrated organizational skills
    • Ability to work quickly and accurately under pressure including flexibility to change and manage multiple tasks Preferred Qualifications:
      • Group insurance product knowledge
      • Working knowledge of ECC Salesforce desktop Securian Financial has been around for nearly 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:
        • Generous paid time off. We want you to take time off for whatever matters most to you!
        • Tuition reimbursement program. We value continuous learning at Securian!
        • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
        • Continuous opportunities for new challenges.
        • Variety of health plan options as well as dental and vision plans.
        • Paid maternity/paternity leaves. Physical job requirements:
          • A bility to utilize keyboard, mouse and computer for up to 8 hours per day
          • Ability to work at least 40 hours per week
          • Ability to utilize telephone for up to 8 hours per day
          • Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper) The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs. As a full-time associate, you will be eligible for the full range of Company benefits which include life insurance, medical and dental coverage, retirement plan, profit sharing plan, paid vacation and personal time, flexible spending accounts (use of pretax dollars for dependent care, dental and medical expenses not covered under your medical plan), etc. Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at EmployeeRelations@securian.com. To view our privacy statement click here When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice.

Keywords: Allied Solutions, St. Paul , Contact Center Sr. Specialist, Other , Saint Paul, Minnesota

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