Customer Support Rep

Company: Horton Holding Inc.
Location: Saint Paul
Posted on: April 3, 2021

Job Description:

Customer Support RepUS-MN-RosevilleJob ID: 2Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportHorton, Inc.OverviewCompany Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for an Customer Support Representative to work in our Roseville location. Position Summary: The Customer Care Representative is the main point of contact and advocate for our customers. Available to respond to customer orders, inquiries and technical issues. Focus is to consistently meet the needs of our customers with a focus on exceeding their expectations. ResponsibilitiesResponsibilities: * Function as the main point of contact for customers and potential customers. * Enters orders by phone, fax, email, mail, and EDI. Handles calls and inquiries from customers. * Respond to invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time. * Refers leads regarding potential new clients to appropriate sales staff. * Aids customers who experience difficulties with shipments or need emergency help. Ensures that emergency orders are given priority and receive appropriate shipping attention. * Play the role of customer advocate within the plant locations, helping to ensure the customers' needs are understood and satisfied. Expedite orders, hands on position to solve problems on the fly. * Coordinate with the local production staff to improve our customers overall experience. * Technical assistance with Hortons product line including Fans, and Fan Clutches. * Receives orders and inquiries from international customers outside of NAFTA and potential customers. * Maintains customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager. * Log and track customer issues and complaints in CRM according to work instructions for Customer Complaint Process. * Work with production planning and purchasing to provide information on expected delivery dates. * Request and follow up on all Quick Ship Warehouse orders. * Work with Materials/Planning to accommodate changes in customers' orders. * Communicate with customers to resolve any issues or discrepancies in their orders. QualificationsQualifications: Requires a high school diploma. Previous experience working with ordering systems and in a cusomter facing role is desired. Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PM17 PI

Keywords: Horton Holding Inc., St. Paul , Customer Support Rep, Other , Saint Paul, Minnesota