StPaulRecruiter Since 2001
the smart solution for St. Paul jobs

Customer Support Rep

Company: Horton Holding Inc.
Location: Saint Paul
Posted on: April 3, 2021

Job Description:

Customer Support RepUS-MN-RosevilleJob ID: 2Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportHorton, Inc.OverviewCompany Information: Horton, Inc., a global airflow industry leader in reliability, service and innovation has an opening for an Customer Support Representative to work in our Roseville location. Position Summary: The Customer Care Representative is the main point of contact and advocate for our customers. Available to respond to customer orders, inquiries and technical issues. Focus is to consistently meet the needs of our customers with a focus on exceeding their expectations. ResponsibilitiesResponsibilities: * Function as the main point of contact for customers and potential customers. * Enters orders by phone, fax, email, mail, and EDI. Handles calls and inquiries from customers. * Respond to invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time. * Refers leads regarding potential new clients to appropriate sales staff. * Aids customers who experience difficulties with shipments or need emergency help. Ensures that emergency orders are given priority and receive appropriate shipping attention. * Play the role of customer advocate within the plant locations, helping to ensure the customers' needs are understood and satisfied. Expedite orders, hands on position to solve problems on the fly. * Coordinate with the local production staff to improve our customers overall experience. * Technical assistance with Hortons product line including Fans, and Fan Clutches. * Receives orders and inquiries from international customers outside of NAFTA and potential customers. * Maintains customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager. * Log and track customer issues and complaints in CRM according to work instructions for Customer Complaint Process. * Work with production planning and purchasing to provide information on expected delivery dates. * Request and follow up on all Quick Ship Warehouse orders. * Work with Materials/Planning to accommodate changes in customers' orders. * Communicate with customers to resolve any issues or discrepancies in their orders. QualificationsQualifications: Requires a high school diploma. Previous experience working with ordering systems and in a cusomter facing role is desired. Must have legal authorization to work in the United States. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto . Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled For more information on Horton, Inc. please visit our web site at . No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PM17 PI

Keywords: Horton Holding Inc., St. Paul , Customer Support Rep, Other , Saint Paul, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

3 Day a Week Nanny
Description: We are searching for a very loving and caring child care professional in Edina/Minneapolis, Minnesota. The parents want someone who is very loving and nurturing to take care of their little girl. Although (more...)
Company: The Elite Nanny Team (TENT Group)
Location: Lakeville
Posted on: 04/15/2021

Front of Store Attendant
Description: Job DescriptionLot Associates assist customers with the loading of their vehicles and also monitor
Company: The Home Depot
Location: Minnetonka
Posted on: 04/15/2021

Jr. Underwriter - Mortgage, Loan Processing
Description: li Highly Competitive Base Salary DOE li Vacation/PTO li Medical li Dental li Vision li Bonus li 401k br We are a highly reputable Mortgage company that is seeking a Jr. Underwriter. (more...)
Company: CyberCoders
Location: Saint Cloud
Posted on: 04/15/2021

Description: Pro Staff is looking for woodworking professionals, cabinet builders, and carpenters for a variety of positions in door and cabinet production. Business is booming, plenty of hours, shift options, and (more...)
Company: Pro staff
Location: Saint Cloud
Posted on: 04/15/2021

Beauty Account Coordinator
Description: br br br br About: br br Macy's is proudly America's Department Store. For more than 160 years, we have served generations at every stage of their lives. Macy's customers come to us for fashion, (more...)
Company: Macy's
Location: Minnetonka
Posted on: 04/15/2021

Delivery Person
Description: As a driver with Shipt, you are a bearer of good things from groceries, to gadgets, to home decor. You simply drive up to stores, pop your trunk to pick up orders, then deliver to your customers door (more...)
Company: Shipt
Location: Minnetonka
Posted on: 04/15/2021

Stock Associate - Hiring Immediately
Description: Grow With Us br br Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food beverage (more...)
Company: Hudson Group
Location: Lakeville
Posted on: 04/15/2021

Shop and Deliver - No Experience Required
Description: FULL-SERVICE SHOPPERWhy shop and deliver with Instacart Instacart is the North American leader in grocery delivery. We strive to help make grocery delivery effortless, affordable, and accessible to everyone. (more...)
Company: Instacart Shoppers
Location: Eau Claire
Posted on: 04/15/2021

Front Desk Clerk
Description: SUMMARY: To register hotel guests. Responsible for a high level of guest service as described in your departments guest service standards. br br ESSENTIAL DUTIES AND RESPONSIBILITIES br Anticipate (more...)
Company: Treasure Island Resort & Casino
Location: Eau Claire
Posted on: 04/15/2021

Server - Immediate Opening.
Description: Overview: Are you looking for an opportunity to work in your community that allows you to build relationships and make a difference Our Beacon Hill community is seeking Full and Part time Servers / Dietary (more...)
Company: Presbyterian Homes & Services
Location: Minnetonka
Posted on: 04/15/2021

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

St. Paul RSS job feeds