Customer Support Rep
Company: Horton Holding Inc.
Location: Saint Paul
Posted on: April 3, 2021
Customer Support RepUS-MN-RosevilleJob ID: 2Type: Regular
Full-Time# of Openings: 1Category: Customer Service/SupportHorton,
Inc.OverviewCompany Information: Horton, Inc., a global airflow
industry leader in reliability, service and innovation has an
opening for an Customer Support Representative to work in our
Roseville location. Position Summary: The Customer Care
Representative is the main point of contact and advocate for our
customers. Available to respond to customer orders, inquiries and
technical issues. Focus is to consistently meet the needs of our
customers with a focus on exceeding their expectations.
ResponsibilitiesResponsibilities: * Function as the main point of
contact for customers and potential customers. * Enters orders by
phone, fax, email, mail, and EDI. Handles calls and inquiries from
customers. * Respond to invoice issues, routing issues, tracking
information, freight costs, pricing, and projected delivery time. *
Refers leads regarding potential new clients to appropriate sales
staff. * Aids customers who experience difficulties with shipments
or need emergency help. Ensures that emergency orders are given
priority and receive appropriate shipping attention. * Play the
role of customer advocate within the plant locations, helping to
ensure the customers' needs are understood and satisfied. Expedite
orders, hands on position to solve problems on the fly. *
Coordinate with the local production staff to improve our customers
overall experience. * Technical assistance with Hortons product
line including Fans, and Fan Clutches. * Receives orders and
inquiries from international customers outside of NAFTA and
potential customers. * Maintains customer satisfaction on all
transactions, referring problems that cannot be personally resolved
or those that are outside limits of authority to the Customer
Service Manager. * Log and track customer issues and complaints in
CRM according to work instructions for Customer Complaint Process.
* Work with production planning and purchasing to provide
information on expected delivery dates. * Request and follow up on
all Quick Ship Warehouse orders. * Work with Materials/Planning to
accommodate changes in customers' orders. * Communicate with
customers to resolve any issues or discrepancies in their orders.
QualificationsQualifications: Requires a high school diploma.
Previous experience working with ordering systems and in a cusomter
facing role is desired. Must have legal authorization to work in
the United States. Relocation allowance may be provided if the
individual has all of the necessary qualifications. We offer a
competitive salary and benefits package. To apply, qualified
candidates should log onto . Horton Holding, Inc. is an Equal
Opportunity/Affirmative Action employer. All applicants will
receive consideration for employment without regard to race,
national origin, age sex, religion, disability, sexual orientation,
marital status, veteran status, gender identity or expression, or
any other basis protected by local, state or federal law. EOE.
Veterans/Disabled For more information on Horton, Inc. please visit
our web site at . No recruiters and no phone calls, please. VEVRAA
contractor/subcontractor Requesting Priority Referral of Protected
Veterans PM17 PI
Keywords: Horton Holding Inc., St. Paul , Customer Support Rep, Other , Saint Paul, Minnesota
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