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Service Desk Specialist

Company: TEKsystems
Location: Saint Paul
Posted on: April 3, 2021

Job Description:

TEKsystems currently has a full time Service Desk opportunity available with a large client in Woodbury, MN. This would be a great opportunity for someone looking to get into a jack of all trades role. Description: The client is seeking an individual to join the team as a Service Desk Specialist. We believe our most valuable resource is our customers and is committed to providing a world-class customer experience. Thus, we require anyone on our team to devote themselves to the same. Our team operates under an 'earned, not given' philosophy which extends to customers belief and trust in our brand - that must be earned - so we are constantly looking for like-minded individuals who are ready to roll their sleeves up and dedicate themselves to that mission. Job Summary: The Service Desk Specialist is a member of the Taskbar which is an elite group of support personnel who troubleshoot and resolve IT issues for individuals within our organization. The role has very few franchisee-facing responsibilities. The Service Desk Specialist also collaborates with our Engineering team and multiple other areas of company Tech. This individual must be a dynamic personality who has a diverse technical skillset - specifically in the area of Windows and network administration. The Service Desk Specialist will collaborate frequently with various teams and partners including our Executive team to resolve internal IT issues. The role will play a key part in ensuring that all internal stakeholders within the company have consistent access and connectivity to needed technology components. Responsibilities: --- Answer in-person, over the phone and e-mail requests for technology support across all platforms company utilizes. --- Create detailed records of tickets created and updated in internal tracking system. They use Jira, but any ticketing experience will do. --- Collaborate with other areas of company Tech on difficult queries after basic troubleshooting is done and follow-up with end user. --- Perform new hire account setups and terminate account access for individuals who have left company. --- Conduct thorough new hire checklist meetings with new company employees to ensure the have needed technological components to perform job duties and feel comfortable using company equipment. --- Assist Executive team with technical difficulties including but not limited to video call hosting, company meeting casting and other various setup tasks. --- Perform administration in end user and phone systems including desktop client support. --- Assist in maintaining and enforcing approved software catalog and that software security is strictly adhered to. --- Other duties as assigned. Job Qualifications: --- Associates Degree in Business, IT, Communications or related field or one or more years of IT Help Desk experience --- Technical experience; preferably with IT Services, software systems, web applications or networks. --- Network , A or CCENT knowledge. --- Ability to deliver PLEASE customer service to all internal customers within the organization. --- Able to explain complex technical topics in layman's terms to audience with wide variety of technical knowledge. --- Basic understanding of computer hardware, MS Office applications and TCP/IP networking. --- Working knowledge of ticketing/CRM systems and how they can be used to manage work items. --- Ability to think creatively and on feet - must adapt to circumstances and situation. --- Significant knowledge of company hardware and software systems - must know how they work and be able to train/teach/explain to others - not just on your team. --- Adapt to a fast-changing environment and modify plans on short notice. Must be flexible and agile. --- Ability to work with frequent interruptions to meet rigorous deadlines. Prioritization is a must. Skills: Help desk, Service desk, Windows 10, Troubleshooting, Technical support, Office 365 Top Skills Details: --- Experience working on an IT Service Desk and knowing how to handle customers and de-escalate situations and hit the ground running Primarily a Windows Shop, but also have some Mac's. Mac experience is a plus, not a must. --- Adaptable mindset. Technology being used today may change or processes may change. He wants someone that can go with the flow and be flexible. --- Experience supporting MS Suite, (O365, Win 10, outlook) and using Active Directory to reset passwords Additional Skills & Qualifications: They are a small team of 2 right now, so it is crucial the person that joins is a culture fit The ideal candidate will have 1-3 years of support experience and great customer service is a must This will be a combo role that provides both phone support and also hands on support to set up workstations, help with setting up conference rooms, etc. Personality and customer service are going to be key for this role. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, St. Paul , Service Desk Specialist, Other , Saint Paul, Minnesota

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