Assistant Client Care Coordinator

Company: Home Instead
Location: Saint Paul
Posted on: February 24, 2021

Job Description:

Assistant Client Care Coordinator PositionJames Pitzner Enterprises, LLC. d/b/a Home InsteadObjective:The Assistant Client Care Coordinator is expected to perform a variety of duties in the coordination of service for clients. They assist both the Client Services and Client Care Departments by providing support to CAREGivers, clients and client families to ensure that clients are receiving the highest quality of care. They are responsible for fielding new client inquiries, using sales expertise--to determine each caller's needs, providing solutions to meet those needs and gaining the caller's commitment by scheduling in-home care consultations.--Primary Responsibilities:&bull Following the consultative sales process, field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.&bull Maintain ongoing communication and a consistent follow-up schedule with prospective clients and families who have yet to commit to service.&bull Conduct and document follow-up calls for each CAREGiver after their first shift with a new client as assigned.&bull Communicate with clients and their families on a regular basis to ensure that they are aware of the CAREGivers scheduled to provide care.&bull Conduct virtual quality assurance visits with clients using the home care tablet.&bull Enter and maintain accurate client and CAREGiver records in the software system.--&bull Work with other team members to coordinate various aspects of a client's care.--&bull Assist with recognizing and pursuing opportunities to modify service plans to best support the ongoing needs of clients.&bull Follow up and communicate CAREGiver and client issues to ensure problems are resolved.&bull Document and communicate any changes to a client's care plan to the members of the clients' care team.&bull Be the point person for client and CAREGiver satisfaction surveys: PEAQ Ambassador--Secondary Responsibilities:----&bull Conduct Care Consultations as needed following the consultative sales process.&bull Be available on-call for service inquiries and care consultations in the evenings and weekends, as necessary.&bull Assist the Client Services team to create and maintain client and CAREGiver schedules on an as-needed basis.&bull Complete all Clear Care tasks as assigned by the end of each week.&bull Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.&bull Participate as needed in all CAREGiver meetings.&bull Perform any and all other functions and responsibilities deemed necessary.Education/Experience Requirements:&bull Experience in home care, health care or senior-related industry preferred&bull Consultative Sales experience preferred--&bull One year of experience in Customer Service preferred&bull Must possess a valid driver's licenseSupervisory Responsibilities:--&bull NoneKnowledge, Skills and Abilities:--&bull Must have an understanding of and uphold the policies and procedures established by James Pitzner Enterprises, LLC., d.b.a. an independently owned and operated Home Instead franchise&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively--&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines--&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills&bull Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures&bull Must demonstrate knowledge of the senior care industry&bull Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work--&bull Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community&bull Must have the ability to present a professional appearance and demeanor&bull Must have the ability to operate office equipment&bull Must be patient and congenial on the telephone----&bull Must have computer skills and be proficient in Excel and Word--&bull Must have the availability to work evenings or weekends as required&bull Must have the ability to perform duties in a professional office setting&bull Must have the ability to work as a part of a teamWhy Home Instead? Home Instead is a trusted source of home care for aging adults--across the U.S. and around the globe. The heart of our company is our Mission: To enhance the lives of aging adults and their families. Our founders, Paul and Lori Hogan, started Home Instead in 1994 in Omaha, Nebraska, when they realized, through caring for an aging family member, that there was a need for elder home care services to help aging adults--remain independently at home. They started a small home care company that has grown into a global network of offices, each serving their own community.Our St. Paul office was the first Home Instead office to open in Minnesota in 1997. We have been in business for over--20 years, serving local aging adults--in our community. Our experienced, professional team works together to ensure the best quality of care for the clients that we serve. Our CAREGivers receive comprehensive training, and work 1-on-1 with clients in their homes in and around the St. Paul area. As the need for senior care in our industry has grown, we have grown with it! We strive to stay on the forefront of the senior care industry, and are dedicated to being both the home care agency, and employer, of choice.Are you ready to make a difference? Apply with Home Instead today! Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, St. Paul , Assistant Client Care Coordinator, Other , Saint Paul, Minnesota