StPaulRecruiter Since 2001
the smart solution for St. Paul jobs

Assistant Client Care Coordinator

Company: Home Instead
Location: Saint Paul
Posted on: February 24, 2021

Job Description:

Assistant Client Care Coordinator PositionJames Pitzner Enterprises, LLC. d/b/a Home InsteadObjective:The Assistant Client Care Coordinator is expected to perform a variety of duties in the coordination of service for clients. They assist both the Client Services and Client Care Departments by providing support to CAREGivers, clients and client families to ensure that clients are receiving the highest quality of care. They are responsible for fielding new client inquiries, using sales expertise--to determine each caller's needs, providing solutions to meet those needs and gaining the caller's commitment by scheduling in-home care consultations.--Primary Responsibilities:&bull Following the consultative sales process, field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.&bull Maintain ongoing communication and a consistent follow-up schedule with prospective clients and families who have yet to commit to service.&bull Conduct and document follow-up calls for each CAREGiver after their first shift with a new client as assigned.&bull Communicate with clients and their families on a regular basis to ensure that they are aware of the CAREGivers scheduled to provide care.&bull Conduct virtual quality assurance visits with clients using the home care tablet.&bull Enter and maintain accurate client and CAREGiver records in the software system.--&bull Work with other team members to coordinate various aspects of a client's care.--&bull Assist with recognizing and pursuing opportunities to modify service plans to best support the ongoing needs of clients.&bull Follow up and communicate CAREGiver and client issues to ensure problems are resolved.&bull Document and communicate any changes to a client's care plan to the members of the clients' care team.&bull Be the point person for client and CAREGiver satisfaction surveys: PEAQ Ambassador--Secondary Responsibilities:----&bull Conduct Care Consultations as needed following the consultative sales process.&bull Be available on-call for service inquiries and care consultations in the evenings and weekends, as necessary.&bull Assist the Client Services team to create and maintain client and CAREGiver schedules on an as-needed basis.&bull Complete all Clear Care tasks as assigned by the end of each week.&bull Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.&bull Participate as needed in all CAREGiver meetings.&bull Perform any and all other functions and responsibilities deemed necessary.Education/Experience Requirements:&bull Experience in home care, health care or senior-related industry preferred&bull Consultative Sales experience preferred--&bull One year of experience in Customer Service preferred&bull Must possess a valid driver's licenseSupervisory Responsibilities:--&bull NoneKnowledge, Skills and Abilities:--&bull Must have an understanding of and uphold the policies and procedures established by James Pitzner Enterprises, LLC., d.b.a. an independently owned and operated Home Instead franchise&bull Must demonstrate excellent oral and written communication skills and the ability to listen effectively--&bull Must have the ability to work independently, maintain confidentiality of information and meet deadlines--&bull Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills&bull Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures&bull Must demonstrate knowledge of the senior care industry&bull Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work--&bull Must have the ability to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community&bull Must have the ability to present a professional appearance and demeanor&bull Must have the ability to operate office equipment&bull Must be patient and congenial on the telephone----&bull Must have computer skills and be proficient in Excel and Word--&bull Must have the availability to work evenings or weekends as required&bull Must have the ability to perform duties in a professional office setting&bull Must have the ability to work as a part of a teamWhy Home Instead? Home Instead is a trusted source of home care for aging adults--across the U.S. and around the globe. The heart of our company is our Mission: To enhance the lives of aging adults and their families. Our founders, Paul and Lori Hogan, started Home Instead in 1994 in Omaha, Nebraska, when they realized, through caring for an aging family member, that there was a need for elder home care services to help aging adults--remain independently at home. They started a small home care company that has grown into a global network of offices, each serving their own community.Our St. Paul office was the first Home Instead office to open in Minnesota in 1997. We have been in business for over--20 years, serving local aging adults--in our community. Our experienced, professional team works together to ensure the best quality of care for the clients that we serve. Our CAREGivers receive comprehensive training, and work 1-on-1 with clients in their homes in and around the St. Paul area. As the need for senior care in our industry has grown, we have grown with it! We strive to stay on the forefront of the senior care industry, and are dedicated to being both the home care agency, and employer, of choice.Are you ready to make a difference? Apply with Home Instead today! Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, St. Paul , Assistant Client Care Coordinator, Other , Saint Paul, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Chicken Plant Production (Arcadia, WI Facility)
Description: At Pilgrim's,--Safety Is A Condition, which means the safety of our team members comes first - always. We have implemented safety measures to prevent the spread of COVID-19. We are working to ensure social (more...)
Company: Pilgrim's
Location: Eau Claire
Posted on: 03/7/2021

Sales and Design Consultant
Description: Category: SalesLocation: Schneiderman's Lakeville, Lakeville, MN, US br br Have you ever considered a career in furniture sales Neither did we until Schneiderman's Furniture found us Schneiderman's (more...)
Company: Schneidermans Furniture
Location: Lakeville
Posted on: 03/7/2021

Work with Infants/Toddlers teach Baby Sign Language
Description: Make a Difference in the Lives of Babies Do you love working with new parents and babies As a Baby Signs Independent Certified Instructor you can teach: Parent Workshops Play Classes Early Childhood (more...)
Company: Baby Signs, Inc
Location: Lakeville
Posted on: 03/7/2021

Restaurant Team Member - Urgent Hiring!
Description: Team MemberIn a world full of quick service options, Arby's is seeking to be different and better. We want to be different for our customers and different for our employees. When you work at Arby's, it (more...)
Company: Arby's
Location: Minnetonka
Posted on: 03/7/2021

Delivery Driver / Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: DoorDash
Location: Minnetonka
Posted on: 03/7/2021

Systems Specialist
Description: Description:About UsCore Living is seeking an energetic, dedicated professional to join our team in Minnetonka, MN as a Systems Specialist. Come join our thriving multifamily property management company (more...)
Company: Core Living LLC
Location: Minnetonka
Posted on: 03/7/2021

Senior Associate, Client Service
Description: Meristem is a federally-registered investment advisory firm founded in 1999 with offices in Minnetonka, Naples, Scottsdale and a South Dakota based Trust Company. Meristem is a boutique firm with the (more...)
Company: Meristem Family Wealth
Location: Minnetonka
Posted on: 03/7/2021

Description: Job DescriptionPosition Purpose:Associates in Freight/Receiving positions ensure
Company: The Home Depot
Location: Lakeville
Posted on: 03/7/2021

Now hiring essential jobs: Package Handler - Warehouse
Description: Auto req ID: 265696BR br Job SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Eau Claire
Posted on: 03/7/2021

Description: Join Hired and find your dream job as a DevOps Engineer/SRE at one of 10,000 companies looking for candidates just like you.Companies on Hired apply to you, not the other way around. You'll receive salary (more...)
Company: Hired
Location: Minnetonka
Posted on: 03/7/2021

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

St. Paul RSS job feeds