Assistant Client Care Coordinator
Company: Home Instead
Location: Saint Paul
Posted on: February 24, 2021
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Job Description:
Assistant Client Care Coordinator PositionJames Pitzner
Enterprises, LLC. d/b/a Home InsteadObjective:The Assistant Client
Care Coordinator is expected to perform a variety of duties in the
coordination of service for clients. They assist both the Client
Services and Client Care Departments by providing support to
CAREGivers, clients and client families to ensure that clients are
receiving the highest quality of care. They are responsible for
fielding new client inquiries, using sales expertise--to determine
each caller's needs, providing solutions to meet those needs and
gaining the caller's commitment by scheduling in-home care
consultations.--Primary Responsibilities:&bull Following the
consultative sales process, field new client inquiries over the
phone in a knowledgeable manner, enter the information into the
software system and work with team to communicate and prepare for
the Care Consultation.&bull Maintain ongoing communication and
a consistent follow-up schedule with prospective clients and
families who have yet to commit to service.&bull Conduct and
document follow-up calls for each CAREGiver after their first shift
with a new client as assigned.&bull Communicate with clients
and their families on a regular basis to ensure that they are aware
of the CAREGivers scheduled to provide care.&bull Conduct
virtual quality assurance visits with clients using the home care
tablet.&bull Enter and maintain accurate client and CAREGiver
records in the software system.--&bull Work with other team
members to coordinate various aspects of a client's
care.--&bull Assist with recognizing and pursuing opportunities
to modify service plans to best support the ongoing needs of
clients.&bull Follow up and communicate CAREGiver and client
issues to ensure problems are resolved.&bull Document and
communicate any changes to a client's care plan to the members of
the clients' care team.&bull Be the point person for client and
CAREGiver satisfaction surveys: PEAQ Ambassador--Secondary
Responsibilities:----&bull Conduct Care Consultations as needed
following the consultative sales process.&bull Be available
on-call for service inquiries and care consultations in the
evenings and weekends, as necessary.&bull Assist the Client
Services team to create and maintain client and CAREGiver schedules
on an as-needed basis.&bull Complete all Clear Care tasks as
assigned by the end of each week.&bull Recognize and capture
opportunities to increase service hours in scenarios to enhance
and/or increase quality care.&bull Participate as needed in all
CAREGiver meetings.&bull Perform any and all other functions
and responsibilities deemed necessary.Education/Experience
Requirements:&bull Experience in home care, health care or
senior-related industry preferred&bull Consultative Sales
experience preferred--&bull One year of experience in Customer
Service preferred&bull Must possess a valid driver's
licenseSupervisory Responsibilities:--&bull NoneKnowledge,
Skills and Abilities:--&bull Must have an understanding of and
uphold the policies and procedures established by James Pitzner
Enterprises, LLC., d.b.a. an independently owned and operated Home
Instead franchise&bull Must demonstrate excellent oral and
written communication skills and the ability to listen
effectively--&bull Must have the ability to work independently,
maintain confidentiality of information and meet
deadlines--&bull Must demonstrate effective interpersonal
skills as well as sound judgment and good decision-making
skills&bull Must demonstrate discretion, integrity and
fair-mindedness consistent with office standards, practices,
policies and procedures&bull Must demonstrate knowledge of the
senior care industry&bull Must have the ability to organize and
prioritize daily, monthly, quarterly and yearly work--&bull
Must have the ability to establish good working relationships with
the franchise owner, office colleagues, CAREGivers and the
community&bull Must have the ability to present a professional
appearance and demeanor&bull Must have the ability to operate
office equipment&bull Must be patient and congenial on the
telephone----&bull Must have computer skills and be proficient
in Excel and Word--&bull Must have the availability to work
evenings or weekends as required&bull Must have the ability to
perform duties in a professional office setting&bull Must have
the ability to work as a part of a teamWhy Home Instead? Home
Instead is a trusted source of home care for aging adults--across
the U.S. and around the globe. The heart of our company is our
Mission: To enhance the lives of aging adults and their families.
Our founders, Paul and Lori Hogan, started Home Instead in 1994 in
Omaha, Nebraska, when they realized, through caring for an aging
family member, that there was a need for elder home care services
to help aging adults--remain independently at home. They started a
small home care company that has grown into a global network of
offices, each serving their own community.Our St. Paul office was
the first Home Instead office to open in Minnesota in 1997. We have
been in business for over--20 years, serving local aging adults--in
our community. Our experienced, professional team works together to
ensure the best quality of care for the clients that we serve. Our
CAREGivers receive comprehensive training, and work 1-on-1 with
clients in their homes in and around the St. Paul area. As the need
for senior care in our industry has grown, we have grown with it!
We strive to stay on the forefront of the senior care industry, and
are dedicated to being both the home care agency, and employer, of
choice.Are you ready to make a difference? Apply with Home Instead
today! Each Home Instead franchise is independently owned and
operated.
Keywords: Home Instead, St. Paul , Assistant Client Care Coordinator, Other , Saint Paul, Minnesota
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