Admissions CRM Administrator

Company: St. Catherine University
Location: Saint Paul
Posted on: January 12, 2021

Job Description:

Position Title Admissions CRM Administrator Division Enrollment Department/Office Admissions - College for Women Position Summary
The Division of Enrollment Management at St. Catherine University invites applications for a Customer Relationship Management (CRM) Administrator position. This is a regular, full-time position. Using a performance-and-analytics driven approach to admissions efficiency and effectiveness, the CRM Administrator leads our efforts to leverage our CRM (Slate) to maximize the innovation and effectiveness of all admissions business and strategic processes including outreach, recruitment, admissions, and analytics. Our Admissions team is passionate about the St. Catherine University mission to educate women to lead and influence. We connect with prospective students to support them in realizing their dreams. The CRM Administrator collaborates with our team to drive fulfillment of enrollment goals.Responsibilities:

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• Configure CRM modules, rules, workflows, tables, forms, fields, views, reports, and dashboards to systematize business processes
  
• Collaborate and cooperate with team members and university stakeholders, representing the department as an effective partner
  
• Identify opportunities for more effective processes that fully utilize the functionality of the CRM
  
• Integrate SLATE management into admissions enrollment goals
  
• Update and upgrade the system as additional functionality and features are available
  
• Ensure that the system reflects current organization structure and procedures including all user access and permissions
  
• Monitor data integrity of prospect and applicant records and the effective transfer of information to university systems
  
• Train all new Slate users and more experienced users when there are upgrades
  
• Respond promptly and professionally to all inquiries and system issues for resolution
  
  St. Catherine University in St. Paul, Minnesota, is a comprehensive Catholic university and home to one of the nation's largest colleges for women, with associate and graduate programs for all genders. Founded by the Sisters of St. Joseph of Carondelet in 1905, the University integrates liberal arts and professional education within the Catholic traditions of intellectual inquiry and social teaching. Committed to excellence and opportunity, St. Catherine enrolls nearly 5,000 students in certificate, associate, baccalaureate, master's and doctoral programs in traditional day and evening/weekend/online formats.
  
  Minimum Qualifications
  Minimum qualifications:
  
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  • Two full-time years of experience in college admissions
    
  • Two years of experience as an enrollment CRM user and/or developer
    
  • Technical experience with enterprise-level, multi-user applications
    
  • Experience working with relational databases and interpreting, analyzing and reporting data
    
  • Experience troubleshooting and problem solving in a technical environment
    
    Preferred Qualifications
    Preferred qualifications:
    
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    • Slate CRM experience
      
    • Experience developing with SQL, Java, HTML or similar scripting, software development and reporting tools
      
    • Experience developing best practices for CRM users, including system documentation, user training, coaching and problem-solving
      
    • Three years of experience in CRM and database management
      
    • Experience with troubleshooting system, process and data issues
      
    • Experience with integration between a database and an ERP system
      
      We seek creative, adaptable staff who enjoy working in a university climate that promotes cultural diversity, multicultural understanding, and cultural fluency. Consistent with the university's commitment to women, diversity and social justice, preference will be given to candidates who manifest these themes in their experience and service.
      
      EEO Statement
      St. Catherine University is an equal opportunity employer. Our commitment to inclusion reflects the central value of the Sisters of St. Joseph of Carondelet to "love of neighbor without distinction" and provides a learning and working environment that is enriched by the diversity of all our members. Individuals of religious, racial, ethnic, gender identity, nation of origin, or disability groups that have traditionally had less representation in higher education are encouraged to apply. Should you need an interview accommodation please contact us at hr@stkate.edu or 651-690-6565.St. Catherine University2004 Randolph Avenue, St. Paul, MN 55105Equal Opportunity Employer / Drug Free Workplace / Tobacco Free WorkplaceOur university is a proud member of the Upper Midwest HERC and is committed to recruiting and retaining outstanding and diverse faculty and staff and assisting dual career couples. For more information and to find other higher education jobs in the Upper Midwest region, visit: www.uppermidwestherc.org.
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Keywords: St. Catherine University, St. Paul , Admissions CRM Administrator, Other , Saint Paul, Minnesota