Contact Center Human Resources Assistant

Company: Careerbuilder-US
Location: Saint Paul
Posted on: January 12, 2021

Job Description:

Kelly Services is currently seeking Remote--Contact Center HR Assistant positions--for one of our top Insurance clients in St. Paul, MN. Anticipated Start Date: 12/7/20 Duration: 6+ months TEMP-HIRE based on attendance/performance Hours: 1st shift Monday-Friday Pay Rate: $21.50 per hour Job Duties:* NOTE: you will need to pay for parking. Also, with Kelly Services, you are eligible to enroll in a Transportation Expense Plan to pay for workplace mass transit and parking expenses* Training is done incrementally as they teach one subject at a time and then you will support it for a few weeks before moving onto the next subject* Duties: * Will be working in a fast-paced HR Contact Center (20-30 calls daily). Serves as a contact to handle and process requests from current and past employees, retirees and internal and external customers regarding questions that are related to payroll, time tracking system, benefits, leaves of absence, compensation, pension, position management and other related areas or HR transactional questions* Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner. Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management* Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials* Tracks all inquiries and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes* Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes. Position may work on special projects as assignedJob Requirements:* High school diploma or equivalent. Degree preferred* Demonstrated HR call center/customer service experience. Previous background in insurance or financial services is a plus* Proficient in MS Office Suite (Outlook, Word, and basic Excel) required. PeopleSoft and/or Workday experience preferred* Excellent communication, organization, and prioritization skills with ability to adapt to different communication styles* Results driven, ability to resolve conflict, and analyticalIt's a great opportunity to get your foot in the door and gain valuable experience so apply today! As a Kelly Services candidate you will have access to numerous perks, including:* Exposure to a variety of career opportunities as a result of our expansive network of client companies * Career guides, information and tools to help you successfully position yourself throughout every stage of your career* Access to more than 3,000 online training courses through our Kelly Learning Center* Weekly pay and service bonus plans* Group-rate insurance options available immediately upon hire**Available for purchase and administered by a designated third-party vendor **Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the "SUBMIT RESUME" button below. Please email kelleco@kellyservices.com for any additional questions about the job posting. Why Kelly--?As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Careerbuilder-US, St. Paul , Contact Center Human Resources Assistant, Other , Saint Paul, Minnesota