Contact Center Human Resources Assistant
Company: Careerbuilder-US
Location: Saint Paul
Posted on: January 12, 2021
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Job Description:
Kelly Services is currently seeking Remote--Contact Center HR
Assistant positions--for one of our top Insurance clients in St.
Paul, MN. Anticipated Start Date: 12/7/20 Duration: 6+ months
TEMP-HIRE based on attendance/performance Hours: 1st shift
Monday-Friday Pay Rate: $21.50 per hour Job Duties:* NOTE: you will
need to pay for parking. Also, with Kelly Services, you are
eligible to enroll in a Transportation Expense Plan to pay for
workplace mass transit and parking expenses* Training is done
incrementally as they teach one subject at a time and then you will
support it for a few weeks before moving onto the next subject*
Duties: * Will be working in a fast-paced HR Contact Center (20-30
calls daily). Serves as a contact to handle and process requests
from current and past employees, retirees and internal and external
customers regarding questions that are related to payroll, time
tracking system, benefits, leaves of absence, compensation,
pension, position management and other related areas or HR
transactional questions* Understands and applies concepts of
processes, procedures, workflows, and practices required to
effectively provide guidance and resolution to employees specific
questions in a timely and accurate manner. Inquires may be
initiated via phone, email, and/or fax regarding payroll, benefits,
leaves of absence, pension, staffing, position management* Position
requires research, analyzing and resolving issues utilizing
PeopleSoft and internal reference materials* Tracks all inquiries
and escalates to other areas within HR Operations when appropriate
via case tracking system to maintain accurate documentation of all
questions/concerns from employees and retirees for reporting
purposes* Ensures all policies and procedures are kept up to date
and provides input for ideas and suggestions to improve workflow
processes. Position may work on special projects as assignedJob
Requirements:* High school diploma or equivalent. Degree preferred*
Demonstrated HR call center/customer service experience. Previous
background in insurance or financial services is a plus* Proficient
in MS Office Suite (Outlook, Word, and basic Excel) required.
PeopleSoft and/or Workday experience preferred* Excellent
communication, organization, and prioritization skills with ability
to adapt to different communication styles* Results driven, ability
to resolve conflict, and analyticalIt's a great opportunity to get
your foot in the door and gain valuable experience so apply today!
As a Kelly Services candidate you will have access to numerous
perks, including:* Exposure to a variety of career opportunities as
a result of our expansive network of client companies * Career
guides, information and tools to help you successfully position
yourself throughout every stage of your career* Access to more than
3,000 online training courses through our Kelly Learning Center*
Weekly pay and service bonus plans* Group-rate insurance options
available immediately upon hire**Available for purchase and
administered by a designated third-party vendor **Important
information: This position is recruited for by a remote Kelly
office, not your local Kelly branch. Please submit your resume to
be considered for this position by pressing the "SUBMIT RESUME"
button below. Please email kelleco@kellyservices.com for any
additional questions about the job posting. Why Kelly--?As a worker
today, it's up to you to take charge of your career and look for
opportunities to learn, grow, and achieve your potential. Helping
you find what's next is what we're all about. We know what's going
on in the evolving world of work-just ask the 440,000 people we
employ each year. Connecting with us means getting the support,
guidance, and opportunities needed to take your career where you
may have never imagined.About Kelly--At Kelly, we're always
thinking about what's next and advising job seekers on new ways of
working to reach their full potential. In fact, we're a leading
advocate for temporary/non-traditional workstyles, because we
believe they allow flexibility and tremendous growth opportunities
that enable a better way to work and live. Connecting great people
with great companies is what we do best, and our employment
opportunities span a wide variety of workstyles, skill levels, and
industries around the world. Kelly is an equal opportunity employer
committed to employing a diverse workforce and providing
accommodations for people with disabilities in all parts of the
hiring process as required under its Employment Accommodation
Policy. Kelly will work with applicants to meet accommodation needs
that are made known to Kelly in advance.
Keywords: Careerbuilder-US, St. Paul , Contact Center Human Resources Assistant, Other , Saint Paul, Minnesota
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