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Lead Infrastructure Engineer

Company: Ecolab
Location: Saint Paul
Posted on: October 16, 2020

Job Description:

Job Description A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. What's in it For You: * Opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments * Ability to make an impact and shape your career with a company that is passionate about growth * Support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best * As a member of the Global Network Services team you will have the ability to be a self-starter who can lead projects and solve complex issues from start to finish What you will do: * Maintain WAN, LAN, and voice infrastructure equipment, hardware, and/or software * Engage daily in inventory tracking; incident handling and escalation; and performance statistics * Assist with the installation of networks routers and switches and other system hardware * Troubleshoot, maintain, upgrade, and provide solutions to hardware and software problems * Work with alert management and other IT groups when issues arise to minimize client productivity loss caused by technology outages and provide necessary infrastructure for the clients to meet their business needs * Perform 2nd level problem determination on hardware/software problems in the Ecolab environment Creates and modifies operational procedures and standards. Trains less experienced infrastructure personnel * Coordinate and direct daily ticket triage meeting with Network Operation peers. Ensure the timely distribution and completion of both incident and request tickets * Participate in the On-Call Rotation * Perform Firewall Rule modifications as requested and approved by security * Support Bluecat IP management solution * Work closely with Service Delivery team in the transition of new or upgraded technology to operations/day two support * Adherence and enforcement of Ecolab's ITIL's policies and procedures such as Change Management, Incident Management, Problem Management and Release Management Processes * Serve as one of the primary points of contact for telecommunication and network carrier service providers to assist in troubleshooting issues * Participate in data network and systems administration tasks as needed by the Engineering team * Assist with planning and implementing systems and network integrations activities as requested by management * Mentor and educate GNS Operation peers on the operation and configuration of GNS systems and networks * Other special projects and technology initiatives as required Minimum Qualifications: * 5+ years' experience designing, implementing and maintaining voice-capable TCP/IP networks using Cisco or other enterprise-class equipment * Experience working on enterprise Ethernet, VLANs, QOS, routing, switching and IP addressing * Experience working with carrier technologies including T1/E1/PRI, ISDN, MPLS, metro Ethernet and systems interconnectivity * Experience installing, managing, upgrading and troubleshooting enterprise-class voice systems specifically Cisco Unified Communication technologies including a significant remote user base * Hands-on experience with any of the following network platforms: * Cube, Cisco Call Managers and Unity. * Cisco Nexus converged switching * Palo Alto Firewalls, * BlueCat * Spectrum * ServiceNow Preferred Qualifications: * Bachelor's degree in BS in Electrical Engineering, Computer Science, Mathematics or MIS * Design implementation of advanced voice technologies such as carrier SIP trunking, ACME and CUbe * Management of virtualization technologies particularly VMWare vSphere * Occasional travel to domestic and international sites may be required * Excellent communication skills and experience effectively communicating with technical and non-technical audiences * Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex network challenges * Certificates, Licenses, Registrations * CVP * CCNP * CCIE Our Commitment to Diversity and Inclusion At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment

Keywords: Ecolab, St. Paul , Lead Infrastructure Engineer, Other , Saint Paul, Minnesota

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