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VOIP Architect

Company: Ecolab
Location: Saint Paul
Posted on: October 16, 2020

Job Description:

Job Description A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 45,000 associates, Ecolab delivers comprehensive solutions, data-driven insights and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world. As a Principle Voice Architect, this role will be working on Ecolab's Voice & Network design, focusing on architecture and configuration with an emphasis on Voice solutions. The Network Services team provides broad and diverse services to the global Ecolab enterprise. Services are generally categorized as LAN, WAN, Voice, Internet, Contact Center and Video. All applications, business functions and other IT services and systems rely upon Network Services to deliver for our external customers, internal customers, and field. The network is foundational to all design, development, implementation, support, and revenue production for the Company and all its' businesses. What's in it for you * Leading the Ecolab transition to a modern cloud voice solution * Interface with other architects to ensure alignment on Voice & Network solution direction * Research, analyze, design, document, propose, and deliver Voice & Network architecture solutions that are appropriate for the business and keep the organization current * Assist in global deployment planning, CAR (capital appropriation request) creation, and initial execution of implementation * Transition required architectural designs, configurations, and key documentation for deployment and support into Global Delivery & Operations teams. * Maintain knowledge of emerging technologies for the enterprise * Provide Tier 4 technical support to Global Network team * Weigh in on other network technologies related to routing/switching, network Security, Cloud, and Wireless * Work with senior leadership and IT partners to build and develop tactical plans comprised of short- and long-term strategies, as well as fiscal requirements What you will do * Design, develop, and document IT architecture solutions to business problems in alignment with the enterprise architecture direction and standards * Develop specifications for new products/services, assessing their compatibility and integration within our organization, ensuring an integrated architecture across interdependent technologies. * Ensure that standard architecture decisions are implemented consistently across business and IT in order to support the business and IT strategy * Maintain\Track the technological lifecycle for key technologies, guaranteeing a supported and maintained environment. * Responsible for working with clients and other teams on system solutions and business requirements. * Lead or participate in approach, requirements definition, analysis, solution selection, validation and deployment model definition for new network technologies * Articulate and contribute to business strategy, technical strategy, high-level technical design, detailed technical design, and implementation * Oversee adherence to standards and best practices related to the global network * Provides direction and training to other team members as needed * Work within and across business lines and technology groups to understand and align technical requirements and technology choices * Establish and maintain close working relationships with corporate and departmental IT Leaders, technical resources, business analysts, and project managers * Resolve incidents and problems with technology solutions as needed * Perform validation and redundancy testing after changes * Document all changes following ITIL practices Minimum Qualifications * 8+ years of networking and VoIP experience * 5+ years LAN/WAN/QoS experience as it relates to VoIP messaging, codec G711 and G729, H323 and SIP voice gateways, analog gateways for modems / faxing at the edge * 5+ years experience with Cisco VOIP technologies including Unified Call Managers, Voice Mail, Remote Gateways, and Jabbers Services-remove s after Jabber * 5+ years experience in implementation of complex E.164 dial plans * 3+ years experience in a midsize or large corporation supporting multiple lines of business with global presence * 2+ years experience with Video systems including centralized bridge systems * 2+ years experience with Microsoft Teams telephony and video * Experience working with Centralized SIP, SBC's, and hosted VOIP solutions * Experience working with Global Call Center solutions (i.e. IPCC, EAS, Agent based, Skill based, CTI/IV, UCCE, UCCX, CVP, I3 and SAP BCM) * Experience supporting applications such as ticketing systems, workforce management, quality management and knowledge management * Exper

Keywords: Ecolab, St. Paul , VOIP Architect, Other , Saint Paul, Minnesota

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