Yardi User Support Specialist

Company: CommonBond Communities
Location: Saint Paul
Posted on: March 28, 2020

Job Description:

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing—we combine quality affordable homes with our on-site Advantage Services—because we believe that with the right support and opportunities, all people can thrive. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a CommonBond community "home." Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

CommonBond invites qualified applicants to apply for a Yardi User Support Specialist position at our Central Office in St. Paul, MN. The Yardi User Support Specialist reports to the Yardi Administrator.

The Yardi User Support Specialist provides user support, set-up, and training for the Yardi software system.

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS
Application Support

• 
  
• Assist Yardi Administrator in setting up and maintaining user access
  
• Assist Yardi Administrator in maintaining, changing, updating menus & security.
  
  
• Assist with new property setups
  
• Assist Yardi Specialist with testing software changes, versions, service packs, and customizations.
  
  
• Troubleshoot and assist user application issues.
  
  
  Application Training
  
  • 
    
  • Provide application and procedural training for new employees.
    
    
  • Provide follow up and ongoing application and procedural training for employees.
    
    
  • Communicate procedural changes to staff due to system upgrades.
    
    
  • Assist Yardi Specialist with group training
    
    Documentation
    
    • 
      
    • Assist Yardi Specialist in writing and developing training materials such as eLearning, instructional material, multimedia Visual aids, computer tutorials and reference works.
      
      
    • Document IT related information due to application changes and procedures.
      
      
      MINIMUM REQUIREMENTS
      
      • 
        
      • Knowledge of government housing subsidy programs.
        
        
      • One year experience in property management, compliance or leasing.
        
        
      • Minimum of 2 years of advanced Yardi systems experience.
        
        
      • Ability to speak effectively in interperson situations and before groups of employees. Proven presentation and facilitation skills.
        
        
      • Ability and wiliness to work occasional evenings and weekends
        
      • Demonstrated experience working with a diverse population.
        
        
        PHYSICAL REQUIREMENTS
        
        • 
          
        • Ability to sit and stand for extended periods of time
          
        • Ability to type data into a computer
          
        • Ability to lift and carry up to 20 pounds
          
        • Ability to use hands to grasp, twist and pull
          
        • Access to reliable transportation.
          
          
        • Willingness and ability to travel between sites for meetings and trainings
          
        • Willingness for minimal travel including overnight trips as needed
          
        • Ability to communicate effectively written and orally.
          
          
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Keywords: CommonBond Communities, St. Paul , Yardi User Support Specialist, Other , Saint Paul, Minnesota