Player Development Manager

Company: Treasure Island Resort & Casino
Location: Ellsworth
Posted on: January 6, 2026

Job Description:

Treasure Island Resort & Casino seeks an experienced Player Development Manager to enhance our guest experience and maximize player engagement in our vibrant casino environment. The ideal candidate will be responsible for cultivating relationships with premium players and providing exceptional customer service to ensure a superior gaming experience. This role involves strategic oversight of our player development programs, team management, and collaboration with marketing to drive loyalty and revenue. Develop and implement strategies to attract and retain high-value players. Manage and train a team of player development staff to ensure high standards of customer service and engagement. Collaborate with the marketing department to create and execute promotions and events tailored to premium players. Analyze player data to identify trends and opportunities for growth and increased profitability. Maintain close relationships with top-tier players, ensuring their needs are met and their casino experience is exceptional. Ensure compliance with all casino policies and gaming regulations. Strong interpersonal and communication skills Proven leadership and team management abilities Ability to analyze and interpret complex data Deep understanding of customer service and relationship management Knowledge of casino operations and gaming industry Certified Hospitality Supervisor (CHS) Professional certification in Marketing or Customer Relationship Management (CRM)

Keywords: Treasure Island Resort & Casino, St. Paul , Player Development Manager, IT / Software / Systems , Ellsworth, Minnesota

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