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Technology Engineer (End User Support: Investments)

Company: Travelers Insurance
Location: Saint Paul
Posted on: May 26, 2023

Job Description:

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
Salary Range
$77,300.00 - $127,500.00
Target Openings
What Is the Opportunity?
As a highly visible engineer within Investment Support Services, you will serve as the primary provider of technical support and be responsible for engineering, deploying, and maintaining critical end user, collaboration, conferencing, and communications technology and platforms in support of the Travelers Investments Team. This hands-on engineer will support multiple technologies, provide timely and data driven analysis and respond to problems and issues and effectively communicate and collaborate across Infrastructure & Cloud Services and Technology & Operations. This position requires onsite support in St. Paul, M-F.
What Will You Do?

  • Act as the primary Travelers Technology contact for Travelers Investments staff (Fixed Income Investments).

  • Support the Investments trading floor in a timely manner, to manage risk and ensure a reliable production environment.

  • Application support to Investments staff.

  • Receive and respond to incoming calls, pages, and/or emails with immediacy

  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software

  • Responsible for understanding the local office environment, technology-specific uniqueness, and acting as a trusted advisor to

  • the end-user community on their computing experience

  • In alignment with the broader Infrastructure & Cloud Services strategy, research and evaluate new technologies and service

  • delivery models that continue to improve the customer experience

  • Facilitates the coordination of resolutions of complex topics. May interact with vendors and handle escalations.

  • Other duties as assigned

    What Will Our Ideal Candidate Have?

    • Strong interest and background in PC Hardware, desktop operating systems, and network functionality

    • The highest sense of urgency, focus, and flexibility

    • Willingness to travel and work flexible hours

    • Strong verbal and written communication skills

    • Ability to convey ideas, problems, and resolution options to diverse audiences

    • Ability to partner and work effectively with audiences across all levels of the organization

    • Capacity to maintain confidentiality without exception, demonstrating outstanding discretion and judgment

      What is a Must Have?

      • Minimum of 5 years of progressive work experience in the technology space

      • Education, Work Experience, & Knowledge

      • Bachelor's degree in Computer Science and/or 5 years of technical support required

      • Ability to maintain the confidentiality of sensitive/proprietary information and documentation, demonstrating outstanding discretion and judgment

      • Outstanding decision-making, problem-solving, organization, prioritization, teambuilding, conflict management and timemanagement skills

        Job Specific Technical Skills & Competencies

        • Subject matter expert with strong working knowledge of: Windows OS, Microsoft 365, MSTeams, Cisco VPN, iOS, Android, Polycom, Zoom, audio/video broadcasting, hardware, telephony, etc.

        • Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts,compare solutions, problem solve, and achieve business and/or technical objectives

        • Flexible and adaptable to rapidly changing priorities

        • Acts as a change agent by building and welcoming innovative ideas and driving continuous improvement, processimprovement, and service optimization

          Communication skills:

          • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

          • Able to actively engage with customers and business partners to solve problems and ensures products and services areutilized effectively and efficiently---

            Business knowledge and partnership:

            • Able to demonstrate solid understanding of business and financial acumen.

            • Able to actively engage with customers and business partners to solve problems and ensures products and services are

            • Able to build effective partnerships across the organization

            • Able to balance team and individual responsibilities.

            • Able to exhibit objectivity and openness to other views

            • Gives and welcomes feedback.

            • Demonstrates a thorough understanding of cyber security and networking best practices and protocols

              What Is in It for You?

              • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

              • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

              • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

              • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.

              • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

                Employment Practices
                Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.
                If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( so we may assist you.
                Travelers reserves the right to fill this position at a level above or below the level included in this posting.
                To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers Insurance, St. Paul , Technology Engineer (End User Support: Investments), IT / Software / Systems , Saint Paul, Minnesota

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