Technology Engineer (End User Support: Investments)
Company: Travelers Insurance
Location: Saint Paul
Posted on: May 26, 2023
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Job Description:
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Job Category
Technology
Compensation Overview
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
Salary Range
$77,300.00 - $127,500.00
Target Openings
1
What Is the Opportunity?
As a highly visible engineer within Investment Support Services,
you will serve as the primary provider of technical support and be
responsible for engineering, deploying, and maintaining critical
end user, collaboration, conferencing, and communications
technology and platforms in support of the Travelers Investments
Team. This hands-on engineer will support multiple technologies,
provide timely and data driven analysis and respond to problems and
issues and effectively communicate and collaborate across
Infrastructure & Cloud Services and Technology & Operations. This
position requires onsite support in St. Paul, M-F.
What Will You Do?
Act as the primary Travelers Technology contact for Travelers
Investments staff (Fixed Income Investments).
Support the Investments trading floor in a timely manner, to manage
risk and ensure a reliable production environment.
Application support to Investments staff.
Receive and respond to incoming calls, pages, and/or emails with
immediacy
Install, configure, test, maintain, monitor, and troubleshoot
end-user workstations, related hardware, and software
Responsible for understanding the local office environment,
technology-specific uniqueness, and acting as a trusted advisor
to
the end-user community on their computing experience
In alignment with the broader Infrastructure & Cloud Services
strategy, research and evaluate new technologies and service
delivery models that continue to improve the customer
experience
Facilitates the coordination of resolutions of complex topics. May
interact with vendors and handle escalations.
Other duties as assigned
What Will Our Ideal Candidate Have?
Strong interest and background in PC Hardware, desktop operating
systems, and network functionality
The highest sense of urgency, focus, and flexibility
Willingness to travel and work flexible hours
Strong verbal and written communication skills
Ability to convey ideas, problems, and resolution options to
diverse audiences
Ability to partner and work effectively with audiences across all
levels of the organization
Capacity to maintain confidentiality without exception,
demonstrating outstanding discretion and judgment
What is a Must Have?
Minimum of 5 years of progressive work experience in the technology
space
Education, Work Experience, & Knowledge
Bachelor's degree in Computer Science and/or 5 years of technical
support required
Ability to maintain the confidentiality of sensitive/proprietary
information and documentation, demonstrating outstanding discretion
and judgment
Outstanding decision-making, problem-solving, organization,
prioritization, teambuilding, conflict management and
timemanagement skills
Job Specific Technical Skills & Competencies
Subject matter expert with strong working knowledge of: Windows OS,
Microsoft 365, MSTeams, Cisco VPN, iOS, Android, Polycom, Zoom,
audio/video broadcasting, hardware, telephony, etc.
Possesses strong analytical skills in order to effectively
influence recommendations and decision-making, assess
impacts,compare solutions, problem solve, and achieve business
and/or technical objectives
Flexible and adaptable to rapidly changing priorities
Acts as a change agent by building and welcoming innovative ideas
and driving continuous improvement, processimprovement, and service
optimization
Communication skills:
Excellent verbal and written communication skills to technical and
non-technical audiences of various levels in the organization,
e.g., executive, management, individual contributors
Able to actively engage with customers and business partners to
solve problems and ensures products and services areutilized
effectively and efficiently---
Business knowledge and partnership:
Able to demonstrate solid understanding of business and financial
acumen.
Able to actively engage with customers and business partners to
solve problems and ensures products and services are
Able to build effective partnerships across the organization
Able to balance team and individual responsibilities.
Able to exhibit objectivity and openness to other views
Gives and welcomes feedback.
Demonstrates a thorough understanding of cyber security and
networking best practices and protocols
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
therapist.
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We believe that we can
deliver the very best products and services when our workforce
reflects the diverse customers and communities we serve. We are
committed to recruiting, retaining and developing the diverse
talent of all of our employees and fostering an inclusive
workplace, where we celebrate differences, promote belonging, and
work together to deliver extraordinary results.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email
(4-ESU@travelers.com) so we may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers Insurance, St. Paul , Technology Engineer (End User Support: Investments), IT / Software / Systems , Saint Paul, Minnesota
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