Information Technology (IT) Specialist
Company: Education Minnesota
Location: Saint Paul
Posted on: January 28, 2023
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Job Description:
EDUCATION MINNESOTA
Position Description
POSITION TITLE: Information Technology (IT) Specialist
JOB NUMBER: 2023-02
DEPARTMENT: Information Technology
IMMEDIATE SUPERVISOR: Information Technology (IT) Administrator
EMPLOYEE GROUP: United Staff of Minnesota
LOCATION: St. Paul
PROBATIONARY PERIOD: Nine (9) months
FLSA/GRADE LEVEL: Non-exempt
POSITION SUMMARY:
Under the direction of the IT Supervisor, the IT Specialist's
primary responsibility is to provide effective, professional and
efficient support and services to all Education Minnesota staff,
EFS Advisor's and elected officers with on-site and remote
technologies. Responsibilities include daily support and
maintenance of the organizational computer systems, desktops, and
peripherals. That includes installing, diagnosing, repairing,
maintaining, and upgrading all organizational hardware and
equipment while ensuring optimal workstation performance. The
person will also troubleshoot problem areas (in person or by
telephone/video conferencing), in a timely and accurate fashion,
and provide end-user assistance where required. Other services
include troubleshooting problems of users, desktop computers and
laptops, printers, voiceover IP phones, video conferencing
equipment, cell phones, hand-held devices and network related
issues. Manage unexpected issues that arise by gathering data,
performing analysis and resolving trouble issues. Test new
technologies, and work closely with the IT supervisor in providing
support to the network and telecommunication systems on the server
level.
Education Minnesota is a member-led labor union that has identified
racial equity and social justice as primary organizational goals.
All staff are expected to participate, individually and
collectively, in ongoing training, discussions, and activities to
advance these goals.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Serve as the first point of contact for employees seeking technical
assistance over the phone or email;
Support development and implementation of new computer projects and
new hardware installations;
Assist in developing long-term strategies and capacity planning for
meeting future hardware and organizational hardware needs;
Collaborate with Technology team members to ensure efficient
operation of the organization's desktop computing environment;
Conduct research on, and make recommendations for, hardware
products in support of procurement and development efforts;
Where required, administer and resolve issues with associated
end-user workstation network software products;
Receive and respond to incoming calls, pages, and/or work orders
regarding desktop problems;
Ensure that desktop connections (e.g.. network jacks) are in proper
working order;
Prepare tests and applications for monitoring desktop performance,
then provide performance statistics and reports;
Work with third-party support and vendors;
Perform on-site analysis, diagnosis, and resolution of complex
desktop problems for end users, and recommend and implement
corrective solutions, including off-site repair for remote users as
needed;
Provide training to staff on the use of new or emerging
technologies;
Update and manage information an inventory in various
record-keepingsystems;
Collaborate with staff in other departments on events and projects;
and
Otherjob-related duties as assigned.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES:
Excellent knowledge of PC and desktop hardware:
Excellent knowledge of PC internal components;
Hands-on hardware troubleshooting experience;
Extensive equipment support experience;
Working technical knowledge of Microsoft operating systems,
security protocols and standards.
Ability to operate tools, components, and peripheral
accessories;
Ability to read and understand technical manuals, procedural
documentation and OEM guides;
Ability to learn and use online meeting platforms;
Ability to effectively prioritize and execute tasks in a
high-pressure environment;
Ability to conduct research into PC and software issues and
products as required;
Ability to present ideas in business-friendly and user-friendly
language;
Highly self-motivated and directed;
Excellent written, oral, and interpersonal communication
skills;
Keen attention to detail;
Team-oriented and skilled in working within a collaborative
environment;
Strong customer service orientation; and
Proven analytical and problem-solving abilities.
MINIMUM QUALIFICATIONS:
Associates degree in computer or networking (or equivalent)
Three (3)yearsrelated work experience
Proof of COVID-19 vaccination (vaccination card) or a waiver
written from your medical provider.
PREFERRED QUALIFICATIONS:
--- An bachelor's degree in a relatedfield
Experience working in public education or unions
Microsoft certification
CONFIDENTIAL INFORMATION:
Maintain confidential information related to staff, the
organization, and related data for members
MACHINES AND/OR TOOLS OPERATED:
Personal computer
Word processing, spreadsheet and database software
Internet and browser software
Smartphone
PHYSICAL DEMANDS:
Work is in a general office environment. Employee may be required
to: talk and hear; frequently stand, walk and repetitively use
hands dexterously (use fingers to handle, feel), reach with hands
and arms, bend and physically, lift and carry up to 10 pounds;
occasionally lift up to 50 pounds and infrequently travel by
various conveyances (e.g., air, rail, auto).
OTHER REQUIREMENTS:
Willingness to work overtime (includingnights and
weekends)asneeded.
EDUCATION MINNESOTA IS AN EQUAL OPPORTUNITY EMPLOYER
Education Minnesota is an Equal Opportunity Employer committed to
providing an environment of mutual respect where diversity is
valued, supported and celebrated to benefit applicants, employees,
members and students.All employment decisions are based on
qualifications; merit and business need with preference given to
people of color.
POSTINGDEADLINE: Forconsideration,applyonline and includearesume no
later than 11:59 PM of Sunday, January 29, 2023.
APPLY ONLINE TODAY!
Keywords: Education Minnesota, St. Paul , Information Technology (IT) Specialist, IT / Software / Systems , Saint Paul, Minnesota
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