Lead Technology Engineer

Company: Travelers Canada
Location: Saint Paul
Posted on: January 26, 2023

Job Description:

Who Are We?Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$121,800.00 - $200,900.00Target Openings1What Is the Opportunity?As a highly visible engineer within Executive Support Services, you will be responsible for engineering, deploying, and maintaining critical end user, collaboration, conferencing, and communications technology and platforms in support of the Travelers Executives. This hands-on engineer will support multiple technologies, provide timely and data driven analysis and respond to problems and issues and effectively communicate and collaborate across Infrastructure & Cloud Services and Technology & Operations.What Will You Do?

• Provide extraordinary IT support to senior executives, including customers at the C level
• Strive to resolve all executive employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment
• Receive and respond to incoming calls, pages, and/or emails with immediacy
• Consistently meet and/or exceed SLA expectations and deliverables
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software
• Responsible for understanding the local office environment, technology-specific uniqueness, and acting as a trusted advisor to the end-user community on their computing experience
• In alignment with the broader Infrastructure & Cloud Services strategy, research and evaluate new technologies and service delivery models that continue to improve the customer experience
• Facilitates the coordination of resolutions of complex topics. May interact with vendors and handle escalations.
• Seen as a technical expert across the organization and the industry.
• Perform other duties as assigned.Job Specific Technical Skills & Competencies
  • Subject matter expert with strong working knowledge of: Windows operating systems, Microsoft 365, Skype for Business, Teams, Cisco VPN, iOS, Android, Polycom, Zoom, audio/video broadcasting, hardware, telephony, etc.
  • Demonstrates a thorough understanding of cyber security and networking best practices and protocols
  • Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently
  • Flexible and adaptable to rapidly changing priorities
  • Acts as a change agent by building and welcoming innovative ideas and driving continuous improvement, process improvement, and service optimizationCommunication skills:
    • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributorsBusiness knowledge and partnership:
      • Able to demonstrate solid understanding of business and financial acumen.
      • Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently.Team orientation
        • As a change agent, builds and welcomes innovative ideas and drives continual improvement, process improvement, and service optimization.
        • Able to build effective partnerships across the organization
        • Able to balance team and individual responsibilities.
        • Able to exhibit objectivity and openness to other views
        • Gives and welcomes feedback.
        • Able to put success of organization and team above own interestEnvironmental / Work Schedules / Other
          • Must be willing to maintain a flexible work schedule, including occasional after hours and weekend shifts
          • Must be able to travel as needed in support of Investment group
          • Operates standard office equipment (continuously)
          • Sitting (can stand at will) (continuously) Standing (occasionally)
          • Use of keyboards, sporadic 10-key (continuously)What Will Our Ideal Candidate Have?
            • Strong interest and background in PC Hardware, desktop operating systems, and network functionality
            • The highest sense of urgency, focus, and flexibility
            • Ensure service levels for customers are met and exceeded - find opportunities for improvements and implement these as needed.
            • Willingness to travel and work flexible hours
            • Strong verbal and written communication skills
            • Ability to convey ideas, problems, and resolution options to diverse audiences
            • Ability to partner and work effectively with audiences across all levels of the organization
            • Capacity to maintain confidentiality without exception, demonstrating outstanding discretion and judgment
            • Nine years of experience in Technology preferred.
            • Three years of experience as a technical lead preferred.
            • Expert knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.What is a Must Have?Minimum Qualifications
              • Minimum of 5 years of progressive work experience in the technology spaceEducation, Work Experience, & Knowledge
                • Bachelor's degree in Computer Science and/or 7 years of technical support required
                • Ability to maintain the confidentiality of sensitive/proprietary information and documentation, demonstrating outstanding discretion and judgment
                • Outstanding decision-making, problem-solving, organization, prioritization, teambuilding, conflict management and time management skillsWhat Is in It for You?
                  • Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
                  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
                  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
                  • Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
                  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Employment PracticesTravelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. -If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .

Keywords: Travelers Canada, St. Paul , Lead Technology Engineer, IT / Software / Systems , Saint Paul, Minnesota