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Field Service Representative

Company: Stiles Machinery
Location: Saint Paul
Posted on: January 23, 2023

Job Description:

DescriptionJob DetailsAs a Field Service Representative, youll travel to different customer sites to assist with our machinery and equipmentwhether installing, troubleshooting, educating, or providing maintenance.What youll do:

  • Perform installation, start-up services, and operation instruction on all equipment represented by the company.
  • Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
  • Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
  • Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
  • Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
  • Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
  • Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.What you can expect:
    • Competitive pay with incremental sign-on bonuses
    • Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
    • Opportunities for on-the-job training, advancement, and earned accreditations
    • An average of four days of regional travel, with overtime and mileage reimbursement.What you need:
      • Valid drivers license
      • Flexible schedule with ability to travel regularly
      • Two years of electronic technical school or equivalent experience, or willingness to learn
      • Associates Degree preferred
      • Completion of Field Service training program or prior experience in N/C or P/C service/maintenance or maintenance/operation experienceIf you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from senior management of your current employer before continuing the application processBase salary $45,000-$60,000 plus overtimeQualificationsEducationPreferred
        • Associates or better
        • Technical/other training or betterExperiencePreferred
          • Maintenance or operation experience with woodworking machinery
          • N/C or P/C service or maintenance experience
          • 2-5 years: Mechanical experience
          • 2-5 years: Electronic experience

Keywords: Stiles Machinery, St. Paul , Field Service Representative, IT / Software / Systems , Saint Paul, Minnesota

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