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Information Technology Spec 1

Company: State of Minnesota
Location: Saint Paul
Posted on: November 26, 2022

Job Description:

Working Title: Desktop Support SpecialistJob Class: Information Technology Spec 1Agency: Minnesota State

  • Who May Apply : Open to all qualified job seekers
  • Date Posted : 11/17/2022
  • Closing Date : 11/23/2022
  • Hiring Agency/Seniority Unit : MN St Colleges & Universities / St Paul TC-MAPE
  • Division/Unit : MnSCU St Paul TC / MnSCU St Paul TC MAPE Class
  • Appointment Type : Unlimited, Full-time
  • Work Shift/Work Hours : Day Shift
  • Days of Work : Monday - Friday; 8:00am to 4:30pm
  • Travel Required : No
  • Salary Range: $22.82 - $34.26 / hourly; $47,648 - $71,534 / annually
  • Classified Status : Classified
  • Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
  • FLSA Status : Nonexempt
  • Telework Eligible : No
  • Designated in Connect 700 Program for Applicants with Disabilities ( : YesMake a difference in the lives of Minnesotans.The work youll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.This position provides technical support to students, staff, faculty and guests of Saint Paul College in the operation and use of campus technology. Principle Responsibilities:
  • Provide IT Help Desk support to the campus community.
  • Perform scheduled and cyclical computer installations and maintenance to ensure campus computers are functioning properly for users.
  • Maintain the campus computer usage tracking tool.
  • Provide backup support for VoIP and telecommunications systems to ensure systems are operational and accessible by users.
  • Provide support for Apple MacOS and iOS devices to ensure systems are operational and securely accessible by approved users.
  • Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.Minimum QualificationsThe following qualifications are required of all applicants seeking consideration for this position. Only applicants whose application materials clearly demonstrate fulfillment of each of these minimum qualifications will be considered for the position:
    • Two-year college degree in an IT-related field; OR two years of experience in the IT field;
    • Working experience providing end-user IT support and use of a ticketing system;
    • Working experience with supporting a variety of computer hardware, software, printers and peripheral systems;
    • Experience working with the Windows operating system and Microsoft Office;
    • Experience supporting Apple devices, including Mac computers, iPads, and associated peripherals;
    • Experience troubleshooting/diagnosing hardware and software failures, and successfully applying appropriate solutions.Preferred Qualifications
      • Four-year college degree in an IT-related field and at least two years of experience in the IT field;
      • Experience working in a higher education environment;
      • Experience supporting VoIP and telecommunications systems;
      • Experience working with LabStats, or other computer use tracking tools;
      • Working experience providing network/infrastructure support;
      • Working experience in a Microsoft SharePoint environment.Physical RequirementsRequires occasionally transporting such articles as file boxes and heavy hand tools or heavier materials with help from others and/or transporting light objects frequently. The position may require movement throughout building(s) to a significant degree.Additional RequirementsIn accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.AN EQUAL OPPORTUNITY EMPLOYERMinnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email . Please indicate what assistance is needed.

Keywords: State of Minnesota, St. Paul , Information Technology Spec 1, IT / Software / Systems , Saint Paul, Minnesota

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