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Technical Business Analyst II

Company: Patterson Companies
Location: Saint Paul
Posted on: August 6, 2022

Job Description:

Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization. The Technical Business Analyst II analyzes business and technical processes, documents technical and/or business requirement and acts as primary triage for eCommerce incident management process. The position requires the ability to quickly learn, determine what the system is doing, work close with development to determine best resolution, communicate effectively with various teams including but not limited various IT groups, business partners and customers. Identifies gaps, such as program functions, output requirements, input requirements and sources, data conversion strategies, and system techniques and controls. This position translates business requirements to functional specifications and technical requirements. Coordinates with business and technology teams to provision and verify business systems to ensure they meet requirements.

  • Incident management triage owner, utilizing Service Now.
  • Must have an understanding of data flow modeling, use-case analysis, workflow analysis, functional decomposition analysis, data modeling, and object modeling.
  • Develop and maintain user stories, business requirements, functional requirements and design specifications with the utilization of Kanban methodology.
  • Communicate requirements to the development teams through the use of user stories, acceptance criteria, specifications, statements of work, project plans, or other forms of documentation.
  • Serve as a liaison between development teams and the internal customer or end user.
  • Read and understand API guides of third party integrations
  • Collaborate with scrum masters, project managers, product owners, QA specialists, developers, support teams and end users to guide requirements development, system design and pre- and post- production issues.
  • Identify technology solutions to business problems
  • Grow the system monitoring landscape and maturity; utilizing Service Now, Dynatrace, Pager Duty, etc.
  • Serve as project manager as needed, ensuring requirements are met and implemented
  • Coordinate with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance.
  • May develop system documentation or training materials for internal support teams.
  • Understand relevant architectural components and patterns (such as REST and SOAP) of the Platform and 3rd party integrations in order to evaluate for the Platform technical lead and Architect how the Platform should interoperate with those 3rd party APIs
  • May create and document logical and physical database designs (schemas) that capture data embodied in relevant industry standards according to how it is to be used in the Platform.
  • In support of diagnosing defects and evaluating system behavior, write and execute simple SQL queries in SQL Server Studio; examine and draw insights from the results of those queries.
  • On call rotation within team assignment.
  • Examine code to understand how data flows between 3rd party integrations and the Platform, as defined in standards you read and understand. This includes data transferred as proprietary XML files transmitted via ftp, JSON payloads, file formats defined by industry standards or other formats you define, and to document code behavior for other Fuse team members.
  • Work with 3rd party integrators to ensure timely completion of their action items. Define and specify custom development performed by 3rd parties; follow up on that work to ensure that it is completed, tested and working as required in production.
  • Coordinate acceptance testing of software releases, defects, enhancements, and upgrades with users
  • Read Platform C# code in Visual Studio in order to explain its behavior and to express that behavior in terms of the business rules that it embodies (e.g. data input validation code).Minimum qualifications:
    • Bachelor's Degree in MIS, IT, Computer Science, Business Management or a related industry degree preferred or a combination of equivalent education and experience
    • 2-3 years of industry experience in analysis and documentation of Business Systems and the design, development, and implementation of software and hardware solutions, systems, or products
    • Strong technical, analytical, investigative and organizational skills
    • Ability to work effectively within a team and as an individual contributor in a fast-paced changing environment -- multi-tasks, prioritizes and meets deadlines in timely manner
    • Ability to create and execute simple SQL queries and scripting
    • Keen attention to detail
    • Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
    • Strong attention to detail and task follow-up skills. Adept at handling multiple assignments in a timely manner and meeting assigned deadlines
    • Sound problem resolution, judgment, negotiating and decision making skills
    • Demonstrated project management skills and project management software skills.
    • Experience working in a team-oriented, collaborative environment
    • Strong understanding of the organization's goals and objectivesPreferred Skills:
      • Strong analytical, mathematical, and creative problem-solving skills
      • Strong written and oral communication skills
      • Strong listening and interpersonal skills
      • Ability to conduct research into systems issues and products as required
      • Ability to communicate ideas in both technical and user-friendly language
      • Highly self-motivated and directed
      • System infrastructure understanding, including App pools, IIS settings, etc.
      • Experience with Service Now and Azure DevOps What's In It For You: We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
        • Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
        • 401(k) Match Retirement Savings Plan.
        • Employee Stock Purchase Plan (ESPP).
        • Paid Time Off (PTO).
        • Holiday Pay & Floating Holidays.
        • Volunteer Time Off (VTO).
        • Educational Assistance Program (Tuition Reimbursement).
        • Full Paid Parental and Adoption Leave.
        • LifeWorks (Employee Assistance Program).
        • Patterson Perks Program. EEO Statement As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status. We are Patterson. We welcome you.

Keywords: Patterson Companies, St. Paul , Technical Business Analyst II, IT / Software / Systems , Saint Paul, Minnesota

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