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IT Systems Administrator

Company: Anchor Paper Co
Location: Saint Paul
Posted on: August 6, 2022

Job Description:

Job Function:

The IT Systems Administrator will demonstrate strong tier III troubleshooting skills, possess a passion for customer service, and maintain a true desire to deliver results with a sense of urgency, utilizing best practices, technical skills, technical experiences, common sense, and best judgment. Additional projects assigned as needed.

Primary Duties and Responsibilities:

Provide IT generalist support to employees while building greater technical understanding and awareness
Document and resolve incoming service requests and alerts, including escalations and manufacturer support
Collaborate with colleagues to achieve superior customer service
Answer support phone calls and emails on a daily basis
Maintaining networks and network file systems
Build out and document internal reporting processes
Increase responsiveness and implement permanent resolution of issues by identifying trends in service histories
Upgrading, installing, and configuring application software and computer hardware
Managing IT inventory supplies for terminations and new hires
Contribute to and maintain system, installation, and configuration standards and procedures
Share newly acquired information with peers to improve support team capabilities
Comply with internal security controls and procedures
Approach technical issues with root cause discovery and resolution in mind
Act as technical lead on projects
Assist with changes to Anchor's IT tools and systems
Other duties as assigned


Strong interpersonal skills
In depth knowledge of operating systems such as Windows
Familiarity with hardware systems such as printers and servers
Familiarity with Cloud applications such as Office365, and Google Cloud Platform
Knowledge of (LAN) Local Area Networks and Wide Area Networks (WAN)
Ability to work independently with minimal supervision to complete assigned duties.
Preferred system administrator certificate in Window Server Administration but not required.


Keywords: Anchor Paper Co, St. Paul , IT Systems Administrator, IT / Software / Systems , Saint Paul, Minnesota

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