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Information Technology Regional Technician

Company: Planet Bingo
Location: Saint Paul
Posted on: January 13, 2022

Job Description:

INFORMATION TECHNOLOGY REGIONAL TECHNICIAN's Multiple State Locations and Greater Surrounding Areas Planet Bingo, a Software Gaming Company headquartered in Palm Desert, California has multiple openings for Regional IT Service Technicians to service our clients in the Following States or Greater Surrounding Areas Arizona, Washington, Oregon, Minnesota, Colorado, Wisconsin Our technician installs and troubleshoots computer work stations and local area networks at our client's facilities (casinos). The tech will provide technical support and demonstrate excellent customer service. The regional tech will travel to different locations to service our clients. Duties Installs, configures and modifies computer work stations. Installs hardware and peripheral components such as monitors, keyboards, etc. Uploads appropriate software packages such as operating systems, networking components and other applications. Trains clients, staff and team members on a wide range of Plant Bingo, Microsoft, Symantec and Cisco products. Requirements: An AA Degree or Certificate in Information Technology from a technical school. Five years experience in application support and/or IT infrastructure planning and development. Proficiency in Microsoft operation systems, PC Hardware and working with printers, scanners, internet routers, etc. A+ Certification and Network + certifications and CCNA certification are a plus. Technical knowledge of telecommunications, network and PC operating systems and current network hardware protocols. Strong customer service and communication skills. Requires travel. Planet Bingo offers competitive compensation and benefits that includes medical, dental, vision, vacation and a 401K plan. Job Requirements:Troubleshoot equipment hardware and software problemsPerform software and hardware inventoryProviding desk side computer hardware and software supportProvide hardware / software technical supportExtend computer support for systems' software and hardwareResolve moderately complex end-user hardware/software problems including remote access softwareProvide end-user support for software and hardware issuesInstall software or perform hardware testing at the users desk siteMaintain, and repair computer related hardwareTroubleshooting computer hardware and software as a customer service representativeAssist or train on the software/hardwareCoordinate repairs on technology hardwareResearch and resolve technical problems for both hardware and software issuesAnalyze, identify and resolve business and or technical problemsProvide recommendations of program changes to correct software problemsAssist in preparation and conducting of physical inventoriesMaintain specific quality records to ensure standardsResolve PC hardware/software, printers, and network related problemsProvide some desk side technical support for hardware and softwareManage the deployment and support of field network systems

Keywords: Planet Bingo, St. Paul , Information Technology Regional Technician, IT / Software / Systems , Saint Paul, Minnesota

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