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Epicor System Administrator (Remote)

Company: Cardiovascular Systems Inc
Location: Saint Paul
Posted on: November 17, 2021

Job Description:

Putting a new spin on your career Working at CSI means being a part of something greater than ourselves. We think big and move fast. From creating revolutionary technologies, to working with world class physicians and teams, we don't simply work, we save lives. We have big company drive and small company vibe where your daily impact can be felt company-wide. If you are curious, ambitious and dedicated, you will love our community. Grow with us! Job Summary: The Epicor System Administrator is responsible for but is not limited to the installation, configuration, operation, performance, and maintenance of the Epicor ERP system hardware and software and related infrastructure. This individual will assist project teams with delivering solutions and transitioning into ongoing production support. Participation on projects is focused on change and release management activities within the project and application life cycle. This individual participates in technical research and development to enable continuing innovation within the infrastructure including customizations, integrations, add-on functionality and upgrades. This role will assist with tier 1 support for the Epicor ERP system and be the primary escalation point for tier 2 level support. These activities will include Incident Management, Problem Management, Knowledge Articles, and creating standard operating procedures (SOP). This role ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational SOP's, and are at the correct release and patch level to obtain optimal performance of the systems. Essential Duties & Responsibilities (include, but not limited to): * Research and recommend innovative, and where possible automated approaches for system administration tasks. Regularly provide advice and recommend actions involving complex issues. * Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. * Perform daily system monitoring, verifying the integrity and availability of all hardware, servers, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. * Problem Management including root cause analysis of system problems. * Develop and maintain installation, operational, and configuration procedures. * Perform ongoing performance tuning, and resource optimization as required. * Provide support with developing, testing and rolling-out Epicor ERP solutions, bug fixes and enhancements. Assist with smooth transition of projects from development to production by performing operations activities within the project life-cycle. * Tier 2 level support for Epicor ERP system including troubleshooting and solving incidents reported by users, escalating issues to vendors, maintaining user accounts, responding to system outages, starting and stopping servers, installing patches and releases, and monitoring system health. * Collaborate with Business Analysts, Quality Assurance, Computer System Validation, and other IT and external partners to facilitate execution of ERP solution strategies. * Track, prepare and report on Epicor performance; make recommendations to improve performance. * Maintain compliance to the CSI Quality Policy/System (e.g. Master Control), and all other documented quality processes and procedures, when performing assigned tasks. * Responsibilities sometimes require working evenings and weekends. * Other duties and special projects as assigned Minimum Qualifications: * 5 years of experience supporting ERP Software. or equivalent enterprise systems support * 3 years Microsoft SQL Server Database Experience. * 2 years of experience working in Incident and Problem management. * 1 Years of experience documenting Knowledge Base Articles and SOP's. * Ability to interpret and or discuss technical information with a non-technical audience. * Bachelor's degree with a technical major and 3 years of related experience or 6 years of experience will satisfy degree and experience requirements. Desired Qualifications: * Experience with upgrading to Epicor ERP to version 10.x * Systems Administration/System Engineer certification in Microsoft. * Understanding or experience in medical device industry. * Exemplify project management, communication, and problem-solving skills. * Ability to handle multiple projects simultaneously. * Demonstrated ability to learn new technology quickly. * Successfully work collaboratively and with minimal supervision. Knowledge, Skills and Abilities Required for Successful Job Performance: Proficiency in Epicor ERP 10.x system administration, Microsoft SQL Server, Reports, MS Reporting Services/SSRS, Microsoft Server/Client Systems Support Working knowledge of Service Connect, BPM, BAQ, Virtualization, Routers, MDM', Backup/Restores, Network Printer Administration, Thin Client Architecture, VPN Physical and Mental Requirements: * May sit for long periods of time * Operating a computer, telephone, voicemail and other office equipment on a regular basis * Must be able to express and exchange ideas by means of the spoken word * Must have the ability to convey detailed information in a clear and concise manner * Must demonstrate good problem-solving skills

Keywords: Cardiovascular Systems Inc, St. Paul , Epicor System Administrator (Remote), IT / Software / Systems , Saint Paul, Minnesota

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