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Retail Shift Leader - $22/hr

Company: Buncha
Location: Saint Paul
Posted on: May 20, 2023

Job Description:

Shift LeadWho We AreBuncha is the milkman, but for your favorite stores. Our platform connects merchants directly with local neighborhoods for weekly community drops (group deliveries). We are building a better way for communities across the country to get what they need, directly from the merchants they love, every week.Buncha is one of the first and fastest-growing social delivery platforms in the United States. We re backed by Techstars, Target, Starting Line, Unusual Ventures, Matchstick Ventures, and early employees and founders from Nextdoor and Instacart. We are growing 10x YoY with plans to expand to dozens of markets within the next 12 months. Our team of 30 is spread across offices in Minneapolis, MN, and New Delhi, India.Job DescriptionAt Buncha, we pride ourselves on providing our customers with an exceptional delivery experience. As a Shift Lead, you'll play a vital role in ensuring our customers are satisfied with our services. In addition, you'll have the chance to work closely with our team of dedicated shoppers, helping them with questions and providing guidance as needed. You'll also be responsible for conducting quality checks of orders to ensure our customers receive their orders accurately and on time.We're looking for a team player who is dependable, punctual, and highly responsive. You should be tech-savvy and able to quickly learn new tools. As a Shift Lead, you'll be wearing multiple hats in this position, so you can expect a lot of variety in your day-to-day. If this position sounds interesting to you, we d love to see you apply and hopefully join our team!Job Responsibilities

Shop & deliver customer ordersHelping shoppers with questionsMonitor shoppers pace in-stores and offer assistance if neededConduct quality checks of ordersCoordinate the arrival and loading of delivery Van and ensure they depart on-timeReport performance summaries, issues, and customer concerns daily to the Buncha HQ team.Supply shoppers with delivery materialsTrain new shoppers that join the team and answer any questions they might have.Oversee the performance of other Buncha shoppers and conduct coaching sessions with shoppers regularly to improve their service quality.Assist the dispatching team with the coordination of order assignments and van loads.Job Requirements
Saturday - Wednesday availabilityOccasional evening availability will be requiredMust be willing to travel regularly and drive to multiple stores in a day.Must have daily access to reliable transportation (2004 model or newer and insured)Must be tech-savvy and be able to quickly learn new tools.Must have the ability to remain calm under pressure and be able to ease the stress of others.Excellent organization and communication skills.Must be dependable and punctual for every shift.Must be highly responsive when contacted by customers and other Buncha team members.1-2 years of previous managerial experience. (Required)High school diploma or GED. (Required)Bachelor's or associate degree in transportation or logistics would be advantageous. (Preferred)1-2 years of similar experience in retail or grocery. (Preferred)Benefits/Company Perks
Health insuranceDental insurancePTO15% off employee discount on Buncha ordersEarn TipsJoin a local startup!Job Type: Full-timeSalary: From $22.00 per hourBenefits:
Dental insuranceEmployee discountHealth insurancePaid time offPaid trainingShift:
8 hour shift Associated topics: cajera, counter, customer experience representative, delivering, retail associate, retail customer service, retail sales, sales associate, sales consultant, venta

Keywords: Buncha, St. Paul , Retail Shift Leader - $22/hr, Human Resources , Saint Paul, Minnesota

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