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Application Analyst and Trainer

Company: University of Minnesota
Location: Saint Paul
Posted on: January 28, 2023

Job Description:

Apply for JobJob ID353090

LocationTwin Cities

Job FamilyInformation Technology

Full/Part TimeFull-Time

Regular/TemporaryRegular

Job Code9702UE

Employee ClassAcad Prof and Admin

Add to Favorite JobsEmail this JobAbout the Job





The Application Analyst and Trainer is a key member of the team that supports research through providing administrative and IT services for clinical research applications.

This role develops and updates live instructor-led and on-demand electronic-based training offerings for a broad group of users across UMN Health Sciences, Fairview, and external institutions, including researchers, research staff, and administrative staff. Another primary duty involves analyzing data from the clinical trial management system to improve data quality. The Application Analyst and Trainer also analyzes application and service performance metrics by developing and distributing user satisfaction surveys; makes recommendations on application, service, process, and training changes to present back to the research community. Additionally, they develop study-specific data capture forms within a complex FDA-compliant Electronic Data Capture (EDC) application.
A successful applicant will be an adept trainer, be able to develop data capture forms, identify data quality issues, and execute data improvement activities. They must be able to work collaboratively with a wide variety of internal and external stakeholders. The position requires the ability to provide an exceptional level of service and superior human relation skills for key interactions with researchers, research staff, administrators, and research support staff.
The Application Analyst and Trainer reports to the Clinical Trial Management System (CTMS) Director.

Primary Duties:

Lead, develop, and update the application training for the OnCore Clinical Trial Management System (40%)

* Develop and design new online and live-presentation training materials for a broad range of end-users.
* Collaborate with the CTSI workforce training and development (WTD) team to develop and maintain CTMS training materials in alignment with other core and critical workforce training materials and efforts.
* Schedule and conduct routine training for end-users and work with the with the enterprise OnCore administrative team to deliver a complete training program for the OnCore application.
* Update online training modules in collaboration with CTSI WTD.
* Track completion of end-user training.
* Lead live workshops and advanced training sessions to help individuals and groups enter initial data into OnCore. Attend staff meetings within various medical specialties to provide refresher training and to answer questions.
* Deliver training materials and training sessions, when needed, for adoption of new features or functionality of the OnCore tool, including new versions of OnCore.
* Review and provide feedback on training materials developed by other team members to ensure alignment with the overall training program.
* Represent the University of Minnesota in the OnCore nationwide working committees to ensure best practice training methods are understood and adopted.

Analyze application and service performance metrics and conduct data quality assurance activities. (35%)

* Elicit and analyze customer needs; design, and implement solutions that may require technical, process, and material documentation changes or novel solutions. Coordinate with multiple stakeholders to ensure success.
* Track enhancement requests and submit them to product vendor.
* Lead process change projects and new implementation efforts around new and existing functionality.
* Deliver quality, personalized engagements that enhance customer relationships, loyalty and satisfaction with every interaction.
* Lead regular Communication and Collaboration group meetings, engaging OnCore user representatives in 2-way communications.
* Develop and distribute routine communications materials, such as electronic Newsletters, to OnCore users.
* Measure user satisfaction through routine surveys and recommend changes to applications, services, processes, and training to improve user satisfaction.
* Present user satisfaction results and recommended changes to the end-users.
* Develop and execute routine data quality checks and discrepancy management.
* Work with Health Sciences Technology staff to access additional data sources and to automate QA data visualizations and reports.
* Evaluate and identify areas for OnCore quality improvement using a variety of tools and data from multiple data sources to decease duplication and maximize uniqueness of OnCore data, improve consistency and timeliness of required information.

Create study-specific Electronic Data Capture (EDC) forms for research studies. (5%)

* Collaborate with research staff and Biostatisticians to develop, test, and approve data forms.
* Provision EDC user access accounts.
* Train research staff on appropriate EDC usage for specific studies.
* Develop and maintain the forms library within EDC. Develop standards for form templates.
* Troubleshoot data collection challenges and provide technical support for EDC forms.
* Develop and maintain processes/guidelines for creating, maintaining, and testing data capture forms within EDC.
* Collaborate with the Compliance and Business Analyst to maintain EDC application certification for compliance.

Provide application support and conduct other duties as assigned. (20%)

* Analyze and resolve technical problems while serving as an escalation point for the most challenging and complex research application support issues. Formally track issues. Contact product vendor when needed to resolve issues.
* Conduct live office hours in alignment with the Clinical and Research Support Center (CRSC).
* Provide backup for tier 1 support and maintenance as-needed.
* Other duties will include but will not be limited to: Provide expertise, input, and support for new and ongoing OnCore projects, lead OnCore demonstrations and Q & A sessions for groups within the research community, and attend team meetings.

Qualifications





Required qualifications must be documented in application materials. Required:
* BA/BS degree plus at least two years of experience, or a master's degree.
* Experience with web-based applications.
* Experience developing training materials, planning and delivering live or online training.
* Experience with electronic data capture form creation, data analysis, or data management activities.

Preferred Qualifications:
* Knowledge of scientific and medical concepts and terminology, or knowledge of clinical trial management operations.
* Experience using or supporting a clinical trial management system, electronic health record system, electronic data capture system, or regulatory system.
* Experience following instructions for new processes and contributing to continued improvement of processes and workflows.
* Experience in an academic healthcare environment or clinical research setting.
* Education or knowledge of biostatistics.
* Experience building and growing relationships with application end-users.
* Proficiency with data analysis tools, such as R.

Benefits





Working at the UniversityAt the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.The University also offers a comprehensive benefits package that includes:

  • Competitive wages, paid holidays, and generous time off
  • Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Scholarship
  • Low-cost medical, dental, and pharmacy plans
  • Healthcare and dependent care flexible spending accounts
  • University HSA contributions
  • Disability and employer-paid life insurance
  • Employee wellbeing program
  • Excellent retirement plans with employer contribution
  • Public Service Loan Forgiveness (PSLF) opportunity
  • Financial counseling services
  • Employee Assistance Program with eight sessions of counseling at no costPlease visit the Office of Human Resources website for more information regarding benefits.

    How To Apply





    Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-UOHR (8647).

    Diversity





    The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.

    Employment Requirements





    Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

    Please note: All employees at the University of Minnesota are required to comply with the University's Administrative Policy: COVID-19 Vaccination and Safety Protocol by either providing proof of being fully vaccinated on their first day of employment, or complete a request for an exemption for medical exemption or religious reasons. To learn more please visit: https://safe-campus.umn.edu/return-campus/get-the-vax

    About the U of M





    The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

Keywords: University of Minnesota, St. Paul , Application Analyst and Trainer, Human Resources , Saint Paul, Minnesota

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