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Human Resources Assistant - Level II

Company: Ampcus
Location: Saint Paul
Posted on: November 22, 2022

Job Description:

Human Resources Assistant - Level II


This role is in onsite it St. Paul, MN with the potential to move to a hybrid work arrangement after the first few weeks. There is also potential for an extension beyond 6 months or a full time conversion, but it will depend on business needs at the time.

The Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the six centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland. As a part of the Contact Center, the Associate, HR Operations, gains an understanding and knowledge of our client HR policies and practices. Serves as the primary contact for HR related questions from current and past employees in addition to internal and external customers. Supports questions spanning all areas of HR including but not limited to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension & staffing. Contacts channels this role supports may include phone, email, self-service and chat. This position is a trainee role. Complete training for consideration of advancement to the next level.

Job Description

Primary Job Duties & Responsibilities

Your responsibilities will include: Understands and applies concepts of HR policies, practices, and technology to effectively provide guidance and resolutions to internal and external customers. Responsible for routine data entry and case support. Handles various customer transactions to ensure timely and accurate results (i.e. paycheck, benefits, and HR data). Researches, analyzes and resolves issues utilizing various HR technologies and internal reference materials. Tracks all inquiries and escalates to other areas across HR to provide resolution as needed. Maintains accurate documentation of all questions/concerns from internal and external customers. Understands and follows all policies and procedures.

Additional Job Description

Minimum Qualifications High school degree or equivalent required. Licensing or Certificates Bachelor s Degree in Human Resources or related preferred. 1 year of HR or equivalent customer service experience preferred.

Job Specific Technical Skills & Competencies Experience with Workday preferred. Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred. Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.

Keywords: Ampcus, St. Paul , Human Resources Assistant - Level II, Human Resources , Saint Paul, Minnesota

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