Guest Service Aide
Company: Marriott International, Inc
Location: Saint Paul
Posted on: October 23, 2024
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Job Description:
Additional Information Bellman and Doorman
Job Number 24181733
Job Category Rooms & Guest Services Operations
Location JW Marriott Minneapolis Mall of America, 2141 Lindau Lane,
Bloomington, Minnesota, United States
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY - Greet and escort guests to rooms. Open doors and
assist guests/visitors entering and leaving property. Inform guests
of property amenities, services, and hours of operation, and local
areas of interest and activities. Identify and explain room
features to guests (e.g., use of room key, mini-bar, ice and
vending areas, in-room safe, valet laundry services). Transport
guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval. Assist guests/visitors
in and out of vehicles, including assisting guests with
loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxicab, shuttle bus, limousine/sedan
service) for guests/visitors, and record advance transportation
request as needed. Communicate parking procedures to
guests/visitors. - Follow all company policies and procedures, and
report accidents, injuries, and unsafe work conditions to manager.
Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional
and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with
genuine appreciation. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g.,
small print). Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance and objects weighing in excess of 75
pounds with assistance. Move over sloping, uneven, or slippery
surfaces as well as up and down stairs and/or service ramps. Reach
overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested by
Supervisors. - PREFERRED QUALIFICATIONS Education: High school
diploma or G.E.D. equivalent. Related Work Experience: No related
work experience. Supervisory Experience: No supervisory experience.
License or Certification: None - - -Marriott International is an
equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you. - JW Marriott -is part of Marriott International's
luxury portfolio and consists of more than 100 beautiful properties
in gateway cities and distinctive resort locations around the
world. JW believes our associates come first. Because if you're
happy, our guests will be happy. JW Marriott associates are
confident, innovative, genuine, intuitive, and carry on the legacy
of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll
be part of a community and enjoy true camaraderie with a diverse
group of co-workers. JW creates opportunities for training,
development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on
holistic well-being. Treating guests exceptionally starts with the
way we take care of our associates. That's The JW Treatment---. In
joining JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin -your
purpose, -belong -to an amazing global--- -team, and -become -the
best version of you.
Keywords: Marriott International, Inc, St. Paul , Guest Service Aide, Hospitality & Tourism , Saint Paul, Minnesota
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