Hotel - Front Desk Attendant

Company: Mounds View Lodging LLC
Location: Saint Paul
Posted on: May 28, 2023

Job Description:

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.

• Accept and record wake-up call request
• Adhere to all cashiering procedures
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
• Confirm reservation in the system and review all noted information
• For guests without a reservation, sell a room type agreed upon
• Generate, print, and distribute daily and weekly reports
• Meet with Supervisor to review daily assignments and priorities
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Obtain designated bank and ensure accuracy of contracted monies
• Process all guest check-ins and check-outs
• Promote positive guest relations to all individuals approaching the Front Desk
• Resolve guest complaints, ensuring guest satisfaction
• Run closing reports
• Other tasks assigned
  *This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Mounds View Lodging, LCC.
  
  Requirements
  
  
  • Prior experience as a hotel Front Desk Attendant is highly desirable
  • Work varied hours/days, nights, weekends, and holidays, weather conditions
  • Must have the ability to stand and exert fast-paced mobility for an entire shift
  • Must show up for all company-required meetings and scheduled shifts on time
  • Must be able to lift 30-50 lbs. regularly
  • Must be a minimum of 18 years old

Keywords: Mounds View Lodging LLC, St. Paul , Hotel - Front Desk Attendant, Hospitality & Tourism , Saint Paul, Minnesota