Apparel & Customer Service Specialist

Company: SBS Group of Companies
Location: Saint Paul
Posted on: March 19, 2023

Job Description:

The Branding Wearhouse is looking to hire an Apparel & Customer Service Specialist to join our fun and unique team! The Branding Wearhouse specializes in apparel decoration services for schools, businesses, and organizations located in the Twin Cities metro area and beyond! We offer on-demand apparel production through our online web stores, as well as traditional bulk ordering. All apparel items are decorated here in-house at our shop located in St. Paul, Minnesota. An Apparel & Customer Service Specialist plays a critical role in the day-to-day operations of The Branding Wearhouse. They are responsible for assisting clients' with their custom apparel needs, understanding our various decoration techniques, and paying close attention to order details from beginning to end. This position requires client relationship management, excellent interaction and teamwork with the production team, and completing daily administrative tasks. This is a full time in-person position, Monday - Friday from 8:00am - 4:30pm at a pay rate of $21-$23 per hour depending on experience. --RESPONSIBILITIES --- Be the point of contact and handle all communications for the accounts that are assigned to you. --- Research product options and provide recommendations that best fit your client's apparel needs.----- Find fun and creative products to add to your clients' web stores. --- Create reports for your clients' web stores showing ordering trends, totals, etc.----- Set up meetings and interact with customers via email, phone, virtually, and in-person. --- Manage client expectations, and communicate current production turnaround times. --- Secures new orders, taking into consideration production time and delivery dates. --- Write up orders into our production system correctly and accurately.----- Evaluate and resolve customer needs including product returns, exchanges, or issues. --- Proactively monitor orders and communicate changes with customers and the production team. --- Process monthly and quarterly invoicing for orders and coupon code usage. --- Answer general customer service inquiries via the phone or by email. --- Assisting with order pick ups in the showroom and order deliveries. --QUALIFICATIONS--The ideal candidate is a well-organized customer service professional. Experience in apparel decorating or promotional items is greatly preferred but not required. The candidate believes in providing top notch service to clients and is self-motivated with a proactive approach to handling daily tasks.--PREFERRED SKILLS --- Strong communication and interpersonal skills, as well as a great work ethic. --- Extremely organized and detail oriented. --- Excellent time management. Ability to multi-task and prioritize various projects. --- Ability to speak on the phone and compose emails professionally. --WORK ENVIRONMENT This position is in an office environment. Standard office equipment is used such as computers, phones, and photocopiers. --BENEFITS --- PTO that grows with you --- Paid holidays --- Generous 401k match- up to 5% --- Health, Vision, Dental, Disability and Life Insurance options --- A unique and creative work environment!--PM21Powered by JazzHRPI208303071

Keywords: SBS Group of Companies, St. Paul , Apparel & Customer Service Specialist, Hospitality & Tourism , Saint Paul, Minnesota